Jamilliah Small
Public Health/Healthcare
Jacksonville,FL
Summary
Performance driven, compassionate, recent healthcare professional graduate with proven ability to achieve and exceed all clinical and administrative aspects in high pressure environments. Experienced administrative support professional offering versatile office management skills. Outstanding interpersonal and communication skills, friendly demeanor, organized with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Health Unit Coordinator
Mayo Clinic
Jacksonville, FL
09.2018 - 10.2021
- Assisted with processing patient admissions, transfers and discharges.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assembled and maintained patient medical records and other documents related to patient care.
Cashier
Walmart
Jacksonville, FL
08.2017 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Medical Assistant
St. Vincent’s Primary Care
Jacksonville, FL
06.2017 - 10.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared initial patient charts for admission.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Unit Secretary
University Hospital
Newark, NJ
06.2014 - 09.2016
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Accession Clerk
University Hospital
Newark, NJ
11.2011 - 06.2014
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Received and processed specimens into computer system for accuracy before testing
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Public Health
American Public University System
Charles Town, WV 05.2019 - 12.2021
Skills
Medical terminology knowledge
Creative problem solving
Administrative support
First Aid/CPR
Computer Skills
Attention to Detail
MS Office
Professional demeanor
Telephone skills
Organization skills
Timeline
Bachelor of Science - Public Health
American Public University System
05.2019 - 12.2021
Health Unit Coordinator
Mayo Clinic
09.2018 - 10.2021
Cashier
Walmart
08.2017 - 10.2019
Medical Assistant
St. Vincent’s Primary Care
06.2017 - 10.2017
Unit Secretary
University Hospital
06.2014 - 09.2016
Accession Clerk
University Hospital
11.2011 - 06.2014