JAMIRYS MACHUCA
Orlando
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Orlando
02.2026 - Current
- Ensured passenger safety by performing pre-flight safety checks and demonstrations.
- Managed in-flight services, including food and beverage distribution to passengers.
- Handled emergency situations calmly, following established protocols for passenger safety.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Credit Card Lead Representative
FNBO
Orlando
10.2024 - Current
- Led team in delivering exceptional customer service and support.
- Trained new representatives on procedures and best practices.
- Managed customer inquiries and resolved issues promptly and professionally.
- Collaborated with management to identify areas for operational improvement.
- Created shift schedules and communicated to team members.
- Handled complaints from customers regarding product or service issues.
Ticket Upselling
AGS
09.2022 - 10.2024
- Upsold tickets at AGS, consistently exceeding sales goals.
- Maintained comprehensive knowledge of entertainment venues, restaurants, and transportation options.
- Assisted customers with acquiring attraction tickets, transportation, and reservations.
- Utilized analytical skills to enhance upselling strategies.
- Resolved customer issues to improve satisfaction rates.
- Collaborated effectively with team members to achieve collective targets.
Education
High School Diploma -
Zenith
Poinciana05-2023
Skills
- Customer Service
- Goal Orientation
- Time Management
- Persuasive Speaking
- Reliability
- Leadership
- Attention to Detail
- Training Development
- Conflict Resolution
- Customer Relationship Management
Timeline
Flight Attendant
Frontier Airlines
02.2026 - Current
Credit Card Lead Representative
FNBO
10.2024 - Current
Ticket Upselling
AGS
09.2022 - 10.2024
High School Diploma -
Zenith