Dynamic Sales Associate with a proven track record at Msc Industrial Direct Co Inc, excelling in client account management and relationship selling. Adept at solving complex customer challenges, fostering loyalty, and driving repeat business through effective engagement and upselling strategies. Recognized for a positive demeanor and exceptional listening skills, ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Associate
Msc Industrial Direct Co Inc
08.2008 - Current
Solved customer challenges by offering relevant products and services.
Engaged with customers to effectively build rapport and lasting relationships.
Built relationships with customers to encourage repeat business.
Listened to customer needs and desires to identify and recommend optimal products.
Salesforce knowledgeable
Spent years learning proper sales tactics and communication.
Vast knowledge of metalworking and maintenance, repair, safety, operations (MRO), products and services
Cross-territory technical and sales expertise
Aware of the competitive landscape and emerging technologies
Maintain accurate and quality sales records and preparation sales and activity reports
Computer literate (MS Word, Excel, PowerPoint, email) and ability to acclimate to PC based order entry system and wireless, handheld scanners.
Technical product knowledge - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.