Jamna Carrillo
Galt,CA
Summary
Dedicated operations professional with a strong focus on patient safety and customer satisfaction in high-pressure environments. Bilingual in English and Spanish, skilled in effectively managing multiple priorities and delivering compassionate care. Committed to enhancing service delivery through clear communication and teamwork across diverse settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Nursing Assistant
Crystal Creek Post-Acute
Stockton, CA
01.2026 - 08.2026
- Monitored patient safety and condition changes, promptly communicating important updates to nurses and interdisciplinary teams.
- Provided attentive, respectful care in demanding healthcare environment, effectively managing multiple priorities.
- Engaged compassionately with patients and families, building trust and understanding.
- Upheld professionalism and confidentiality, ensuring patient safety and comfort at all times.
- Remained composed in stressful situations, adhering to established safety and infection-control procedures.
Level 3 Associate
In-N-Out Burger
Sacramento, CA
01.2025 - 01.2026
- Delivered efficient customer service in high-volume environment, maintaining professionalism and attention to detail to enhance customer satisfaction.
- Processed customer orders and transactions accurately, addressing inquiries and resolving service needs to support overall team performance.
- Coordinated with team members across multiple stations to streamline operations and improve service delivery.
- Adapted quickly to changing priorities while adhering to safety and sanitation procedures.
Seasonal Receptionist
Carrillo's Accounting
Sacramento, CA
01.2025 - 04.2025
- Managed high-volume phone calls, appointments, client records, and confidential documentation with accuracy, organization, and discretion.
- Managed multiple administrative priorities while offering personalized service and maintaining clear communication with clients and team members.
- Delivered front-desk support in busy office, welcoming clients and assisting English- and Spanish-speaking customers with inquiries and scheduling.
Warehouse Manager
J Cosmetics Sac Inc.
Sacramento, CA
01.2020 - 01.2025
- Coordinated customer orders and daily workflow to ensure accurate documentation and timely operations.
- Managed inventory levels while ensuring proper stock rotation for optimal resource use.
- Coordinated shift schedules to maximize staffing efficiency and ensure adequate coverage across operations.
- Adapted team workflow to align with changing operational demands, ensuring seamless operations.
- Collaborated with team members to maintain operational accuracy and ensure high-quality service delivery.
- Trained new employees on safety protocols and essential operational procedures.
- Addressed customer concerns to maintain service standards and enhance operational reliability.
Education
Certified Nursing Assistant - Nursing Assistant Program
Bradford College of Nursing
Sacramento, CASkills
- Customer Service
- Team Coordination
- Conflict Resolution
- Attention to detail
- Operational Support
- Professional Communication
- Problem-Solving
- Multitasking
- Adaptability
- Administrative Support
- Records and Documentation
- Confidentiality
- Safety Protocols
- Fast-Paced Environment
Languages
- English
- Spanish
Volunteer Experience
Sutter Health, Maternal Newborn Unit - Sacramento, CA
- Contributed 100+ volunteer hours to support hospital staff and families in maternal-newborn care.
- Assisted healthcare staff with patient care and daily operations.
- Engaged with patients, providing comfort and companionship during visits.
- Prepared rooms and organized supplies to streamline operations and improve care delivery.
- Supported administrative tasks, including filing and data entry.
Certification
- CNA - California Department of Public Health
- BLS/CPR - American Heart Association
Timeline
Certified Nursing Assistant
Crystal Creek Post-Acute
01.2026 - 08.2026
Level 3 Associate
In-N-Out Burger
01.2025 - 01.2026
Seasonal Receptionist
Carrillo's Accounting
01.2025 - 04.2025
Warehouse Manager
J Cosmetics Sac Inc.
01.2020 - 01.2025
Certified Nursing Assistant - Nursing Assistant Program
Bradford College of Nursing