Jamya McCoy
Atlanta,GA
Summary
Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Proficient in Microsoft Word, Outlook, Social Media Platforms. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Guest Services
State Farm Arena
11.2015 - Current
- Responsible for greeting guests and scanning tickets, searching bags of guests entering the Arena, and directing guests to seating sections as well as other attractions and amenities also handling guest issues and reporting all incidents to supervisors.
Administrative Assistant/Receptionist
Polay & Swann
01.2019 - 12.2023
- Answered incoming calls, made appointments, data entry, sorted, opened, and scanned mail, along with any other tasks that contribute to the function of the office
- Uploaded monthly bill and banking statements for clients
- Prepared tax client source documents for tax preparation
- Maintains appropriate files, reports, documentation, and data
- Provided administrative support to Account Managers
- Greeted clients and visitors and arranges amenities as needed
- Maintained hard copy and electronic filing (OMS)
- Responsible for setting up clients' information in the tax program, cloud-based storage, and uploading and downloading client information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Benjamin E. Mays High School
Atlanta, Ga05.2016
Skills
- Customer Service
- Problem-solving
- Microsoft Word
- Excel
- Outlook
- Internet Explorer
- Chrome
- Guest services assistance
- Guest experiences
Timeline
Administrative Assistant/Receptionist
Polay & Swann
01.2019 - 12.2023
Guest Services
State Farm Arena
11.2015 - Current
High School Diploma -
Benjamin E. Mays High School
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