Jamya N Coleman-Thomas
Upper Marlboro,MD
Summary
I am a proactive and motivated professional with a proven track record of success in customer service. I am confident I can contribute to the success of any organization with my strong interpersonal skills and problem-solving abilities. I have excellent communication and organizational skills, and I am passionate about providing excellent customer service. I am also a quick learner and am able to quickly adapt to new situations. I am confident that I can bring the same level of enthusiasm and dedication to any organization I join. Additionally, I am eager to take on new challenges and continually strive to improve my skills and knowledge. I love working in teams and have the ability to easily build relationships with others. I am highly motivated and strive to achieve great results. I strive to exceed expectations and make an impact on any team I am part of.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Server
Watermark Retirement
Upper Marlboro, MD
01.2026 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong time management skills in fast-paced environment.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained and mentored new servers on menu knowledge and customer service best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Part time sale floor
Burlington
11.2024 - Current
- I worked as Part time sale floor at Burlington I was responsible for ringing up customers, fitting them with the correct items, and stocking shelves. It was a great experience and I was able to develop excellent customer service skills. One of the challenges I faced was managing long lines during peak shopping hours while maintaining a friendly demeanor. Additionally, finding the right items in a crowded stockroom during busy seasons required attention to detail and efficiency. Balancing these tasks while ensuring each customer felt valued was both demanding and rewarding.
Part time Cashier
Dollar Tree
11.2024 - 12.2024
- I worked as a Part time cashier at Dollar Tree making should I learned a lot about customer service. Through this experience, I developed strong communication skills by interacting with a diverse range of customers daily. I also honed my ability to handle difficult situations with patience and professionalism. Additionally, managing transactions and balancing registers improved my attention to detail and multitasking abilities. Also had the task of in between handling go backs presented its own set of challenges, as it required efficiently returning misplaced or unwanted items to their correct locations throughout the store. This task demanded a thorough understanding of the store layout and the ability to navigate quickly between aisles while maintaining accuracy. Balancing this responsibility with customer service duties tested my time management skills and required prioritizing tasks effectively.
Seasonal Usher
Six Flags
12.2021 - 11.2024
- By providing world-class service, you can ensure the satisfaction of your guests. Adhere to and enforce company policies and procedures while ensuring guest satisfaction. Evaluate guest concerns and perform any necessary task to improve guest satisfaction. Maintain positive interaction with all guests and fellow Team Members. Operate a computerized system to track guest recovery methods and orders. Maintain paperwork documentation regarding guest service recovery till management. Handle all guest problems in a calm, professional manner.Resolve all guest problems in a clear and professional manner. Enforce all Six Flags policies and standards daily. Perform all other duties as assigned by park leadership. Reports directly to Admissions Leads.
Seasonal Scare actor
Six Flags
10.2021 - 10.2024
- Provide first-class entertainment to all Six Flags Guests as a park character. Maintain character costume (clean, mend, brush). Maintain screams and safety at all times. Keep escape routes (and work locations) clean. Be able to work in an environment as fast-paced as our coasters. Demonstrate a strong work ethic and commitment to the Six Flags mantra. Be playful and friendly with an outgoing personality. Have a positive attitude to deliver a terrifying experience. Can’t be afraid of the dark.
Seasonal Ride Operator
Six Flags
01.2022 - 10.2022
- All guests and fellow Team Members. The safe loading and unloading of all guests. They were performing safety checks on all restraint systems. Earn and maintain certifications while remaining in compliance with the safety standards. Operating a Control Panel or Dispatch Panel. I was observing the ride while it ran through the cycle.I am checking height requirements on all guests to ensure compliance with all restrictions. We are maintaining a clean work environment, inside and out, of the initial area of control. We maintain a professional appearance by following all wardrobe/grooming standards. Adhering to all assigned shifts and scheduled hours. Strong focus on “Guest-First” Service. Reports directly to Rides Leads.
Education
Art’s degree - Entertainment Technology Concentration
Prince George's Community College
Largo, MD11.2023
Certificates - Audio Art
Full Sail University
Winter Park, FL10.2024
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH 03.2026 - Current
Skills
- Microsoft Word - 10 years
- Communication skills - 4 years
- Hospitality - 3 years
- Merchandising - 3 years
- Guest service 4 years
- Audio Art- currently working on
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Active listening
- Flexible and adaptable
- Retail experience
- Stocking supplies and retail products
- Retail Software Use
- Problem-solving skills
- Store maintenance
- Team player attitude
Accomplishments
- SGA Meetings
- Youth Program for Career
- Yearbook
Certification
- Prince George’s County Youth@Work Internship ProgramTraining - 2022
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Environmental Science
Southern New Hampshire University
03.2026 - Current
Server
Watermark Retirement
01.2026 - Current
Part time Cashier
Dollar Tree
11.2024 - 12.2024
Part time sale floor
Burlington
11.2024 - Current
Seasonal Ride Operator
Six Flags
01.2022 - 10.2022
Seasonal Usher
Six Flags
12.2021 - 11.2024
Seasonal Scare actor
Six Flags
10.2021 - 10.2024
Certificates - Audio Art
Full Sail University
Art’s degree - Entertainment Technology Concentration
Prince George's Community College
Prince George’s County Youth@Work Internship Program
Through my work with other interns and supervisors on various projects, I was able to develop my communication and teamwork skills. Additionally, I gained valuable experience in the management of time and the solution of problems, which will be helpful in my future professional endeavors. I also gained confidence in a real-world work environment as a result of my hands-on experience. It was challenging to adapt to the fast-paced nature of the projects, which at first seemed overwhelming. My workload was efficiently managed as a result of learning to prioritize tasks effectively and seeking guidance when necessary. I gained a greater understanding of resilience and the importance of flexibility in a dynamic work environment as a result of this experience.
Awards
Youth Career path program