Ja'Myah Williams

● Utilize electronic medical record (EMR/EHR) systems to process, update, scan, and maintain patient documentation.

● Managed and maintained patient health records, ensuring documentation organization and accessibility for medical staff.

● Processed requests for patient medical records, safeguarding confidential information in compliance with HIPAA regulations.

● Scan and upload medical documents into electronic health records for accurate digital recordkeeping.

● Perform accurate data entry and assist with maintaining patient information.

● Process incoming and outgoing medical documents and correspondence.

● Sorted and distributed incoming mail and medical correspondence to ensure timely delivery to appropriate departments.

● Handled inbound and outbound telephone calls, providing professional assistance to patients and healthcare providers.

● Assist with opening mail, printing schedules, and completing administrative tasks.

● Manage multiple priorities in a fast-paced medical office while maintaining accuracy and attention to detail.

● Follow HIPAA and patient confidentiality requirements when handling protected health information

● Provided professional customer service in a fast-paced environment while assisting customers with products, orders, payments, and general inquiries.

● Assisted customers with order entry and payment processing while maintaining accuracy.

● Resolved customer concerns and complaints through effective communication and problem-solving.

● Corrected account discrepancies to resolve customer issues effectively.

● Communicated with customers by telephone and in person providing accurate product and service information.

● Followed up with customers on inquiries, ensuring timely updates and resolution.

● Built positive customer relationships through professional, attentive, and respectful service.

● Managed multiple customer requests while maintaining professionalism and efficiency.