Ja'Myrical Hill

As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.

• Working From Home in a respectful way, as if I was in a call center or in an office. Stays on camera during training and has a 100% attendances record during training.
• Reduced wait times by reorganizing appointment scheduling and implementing a real-time check-in system.
• Reduced Handling Times: Decrease the average time spent on customer calls or interactions without impacting service quality, like "Reduced average call handling time by 15% without compromising on service quality".
• Streamlined patient check-in procedures to improve efficiency and workflow in a busy medical office.
• Streamlined workflows: Created or improved internal processes to make customer service more efficient.
• Assisted with medical billing and coding, contributing to accurate financial processes.
• Patient Care/Customer Care & Satisfaction
• Handled over 75 phone calls daily
• Provided warm greetings and assisted patients/customers with inquiries, ensuring a positive first impression.
• Record Keeping & Compliance
• Maintained 100% accuracy in patient records over two years, ensuring HIPAA compliance and timely access for medical staff.