- I love to read!
- My newest hobby is painting using acrylics!
Janice (Jan) Vogel Darling
Rochester,MN
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership, exemplified during my tenure at Panera Bread. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and cash handling skills. Committed to fostering a positive team environment and delivering exceptional service.
Overview
25
25
years of professional experience
Work History
Cashier Team Lead
Panera Bread, 825 16th St. SW
09.2019 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Games Master
Unraveled Escape Room
11.2016 - 09.2019
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Enhanced player experience by creating immersive storylines and engaging game content.
Owner
Oasis Bar & Grill
05.2000 - 09.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Cathedral High
New Ulm, MNAccounting
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Cash register operation
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeTimeline
Cashier Team Lead
Panera Bread, 825 16th St. SW
09.2019 - Current
Games Master
Unraveled Escape Room
11.2016 - 09.2019
Owner
Oasis Bar & Grill
05.2000 - 09.2015
High School Diploma -
Cathedral High
Accounting
Normandale Community College
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