Jan Ozuna
Miami Beach,FL
Summary
I am a Friendly and dependable professional with strong customer service experience, focused on helping people feel comfortable and supported. Experienced in handling questions, solving problems, and staying organized in fast-paced environments. I am also Known for being approachable, patient, and making sure every guest or client has a positive experience from start to finish.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Royal Hotel
Miami Beach, FL
02.2025 - 02.2026
- Welcomed guests and helped them get settled in, making sure they felt comfortable and taken care of
- Answered phone calls, scheduled appointments, and handled reservations using the system
- Checked guests in and out while keeping things running smoothly at the front desk
- Helped guests and clients with questions or concerns and made sure issues were handled quickly
- Kept guest and client information up to date and organized in the system
- Passed along messages and routed mail to the right people without delays
- Sorted and distributed incoming mail to the correct departments and staff
- Kept the front desk area clean, organized, and running efficiently
- Handled payments, processed transactions, and issued receipts accurately
- Coordinated with housekeeping and maintenance to make sure rooms were ready and any issues were taken care of
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach 06.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Scheduling
- File organization
- Work prioritization
- Word processing
- Phone etiquette
Timeline
Front Desk Receptionist
Royal Hotel
02.2025 - 02.2026
High School Diploma -
Miami Beach Senior High School