Jan Reed
Buckeye,AZ
Summary
Dedicated customer service supervisor skilled in training teams and enhancing operational efficiency. Known for strong problem-solving capabilities, ensuring high customer satisfaction, and maintaining effective communication among team members.
Overview
19
19
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
Phx, Az
01.2021 - Current
- Assisted customers in locating products or special ordering non stock items to enhancing shopping experience and customer satisfaction
- Operated cash registers, processed transactions efficiently, and handled customer inquiries promptly.
- Collaborated with team members to ensure my orders were pulled and prepared for my customers in a timely manner.
Key Carrier
Home Depot
Phx,Az
01.2014 - 01.2021
- Trained new associates on store policies, procedures, and customer service standards.
- Ensured accurate inventory management through regular cycle counts and stock replenishment.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Addressed customer complaints effectively, resolving issues to ensure satisfaction and loyalty.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
Customer Service Supervisor
Home Depot
01.2008 - 01.2014
- Supervised daily operations, ensuring compliance with company policies and customer service standards.
- Mentored and trained team members on effective communication and problem-solving techniques.
- Implemented strategies to enhance customer satisfaction and streamline service processes.
- Resolved complex customer issues, utilizing conflict resolution skills to maintain positive relationships.
Education
Associate of Science - Graphic Design
Al Collin’s Graphic Design
Tempe, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Meeting deadlines
- Client account management
Timeline
Pro Account Sales Associate
Home Depot
01.2021 - Current
Key Carrier
Home Depot
01.2014 - 01.2021
Customer Service Supervisor
Home Depot
01.2008 - 01.2014
Associate of Science - Graphic Design
Al Collin’s Graphic Design