Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jana Dunn

Stoughton,WI

Summary

Professional optician/optometric technician with 20 years experience. I am highly motivated person looking for an office to be able to expand my experience with room for growth and advancement. Proven ability to manage equipment and resources as needed. Excellent oral and written communication. Extremely strong customer service skills. Self starter and motivated team player who can also work independently. Detail oriented, responsible and reliable. Authorized to work in the US for any employer

Overview

14
14
years of professional experience
1
1
Certification

Work History

Optician

Isthmus Eye Care
08.2023 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Optician/Office Manager

The Vision Centers
09.2021 - 08.2023
  • Interpreting prescriptions from the Dr and any outside prescriptions brought into the office
  • Helping patients select frames, reviewing all lens options and coatings according to their needs
  • Assisting Dr with prep of patients and any pretesting as needed
  • Verifying eyeglasses as they come in from the lab prior to contacting the patient
  • Troubleshoot any troubles with new or existing glasses
  • Help as needed to reach contact lens insertion and removal
  • Maintain a clean an organized optical area
  • Billing Vision insurances
  • Answer phones and schedule appointments where needed.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.

Lead Optician/ Optometric Technician

Steinhauer Family Eye Clinic
03.2010 - 09.2021
  • Interpreting prescriptions from Dr's and as well outside prescriptions
  • Helping patients select frames
  • Obtaining all appropriate measurements when ordering glasses
  • Frame selection from frame reps, set lens pricing accordingly with lab pricing
  • Verifying all glasses from the lab prior to dispense to patients
  • Troubleshoot any troubles with any new or existing eyeglasses
  • Answer the phone and make appointments
  • Maintain a clean and organized optical area
  • Billing Vision insurances and some medical insurances accordingly
  • Calling prescriptions to pharmacies as needed
  • Pretesting patients as needed (optomap, visual field testing, refractions as needed, tonometry, etc.)

Education

College Degree in Optometric Technician Program -

Madison College
Madison, WI
08.2001

Skills

  • Insurance Verification
  • Computer Skills
  • Optical Measurements
  • Customer Service
  • Repairing Glasses
  • Optical dispensing
  • Adjusting Eyewear
  • Prescription Interpretation
  • Optical Terminology
  • Attention to Detail
  • Optical Display Arrangements

Certification

  • Optometric Technician degree, 05/2000, Present
  • CPR Certification
  • Transitions Specialist, 12/2022, Present

Timeline

Optician

Isthmus Eye Care
08.2023 - Current

Optician/Office Manager

The Vision Centers
09.2021 - 08.2023

Lead Optician/ Optometric Technician

Steinhauer Family Eye Clinic
03.2010 - 09.2021

College Degree in Optometric Technician Program -

Madison College

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