Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana O'Connor

Springfield,MO

Summary

Customer Serivce with 5+ years in fast-paced customer service environments. Personable and professional under pressure.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Highly detail-oriented and organized self-starter who works well independently with strong time-management skills.

Overview

14
14
years of professional experience

Work History

Cashier, Markdowns

T.J. Maxx
Springfield, MO
06.2015 - Current
  • Customer Serivce 
  • Cash handling
  • Mark downs

Lead Stock

American Eagle
Branson, MO
03.2014 - 02.2015
  • Lead Stock
  • Managed black friday event.
  • Directed customers to store locations.
  • Received customer payments.
  • Described products and services in detail.

Server, Customer Service

Big Whiskeys
Springfield, MO
08.2012 - 07.2014
  • Described product to customers and accurately explained details.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Asked open-ended questions to assess customer needs.
  • Responded to all customer inquiries thoroughly and professionally.
  • Worked night and weekend shifts during holiday seasons.

Distributor

ItWorks!
01.2016 - Current
  • Built strong client relationships and provided high value-adding services.
  • Researched and customized service proposals for clients.
  • Responded to all customer inquiries thoroughly and professionally.
  • Placed special merchandise orders for customers.
  • Accurately logged all daily shipping and receiving orders.

Education

High School Diploma - undefined

Chillicothe High
Chillicothe, MO
2004

Skills

  • Self-motivated
  • Extremely organized
  • Team leadership
  • Fast learning 
  • Highly Dependable
  • Trusted key holder
  • Customer-oriented
  • Active listening skills
  • Personable
  • Excellent multi-tasker

Timeline

Distributor

ItWorks!
01.2016 - Current

Cashier, Markdowns

T.J. Maxx
06.2015 - Current

Lead Stock

American Eagle
03.2014 - 02.2015

Server, Customer Service

Big Whiskeys
08.2012 - 07.2014

High School Diploma - undefined

Chillicothe High
Jana O'Connor