Kanoilani Burrell
Clermont
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Orlando
12.2021 - 05.2026
- Delivered exceptional customer service during flights, ensuring passenger comfort and satisfaction.
- Conducted pre-flight safety checks and briefings, maintaining compliance with regulatory standards.
- Maintained a safe cabin environment by adhering to FAA regulations.
- Resolved passenger conflicts and medical emergencies during flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Gate Service Agent
UNIFI/DGS Aviation
Las Vegas
08.2020 - 12.2021
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Rebooked passengers on alternative flights due to cancellations or overbooking.
- Verified identification documents, maintaining strict security protocols at all times.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
Ramp Agent
UNFI/DGS Aviation
Las Vegas
03.2018 - 08.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted pre-flight checks on baggage and cargo, verifying compliance with safety regulations.
- Communicated with flight crew regarding cargo status and loading requirements.
- Guided aircraft into and out of parking positions using hand signals.
Sales Associate Supervisor
Victoria Secret
Las Vegas
05.2014 - 08.2020
- Trained new associates on product knowledge and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to achieve sales goals and improve service quality.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Monitored compliance with company policies and procedures among staff members.
Education
Bachelor of Arts - Psychology
Nevada State College
Henderson, NV05-2027
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, Nevada, NV05-2024
High School Diploma -
McKinley High School
Honolulu, HI05-2013
Skills
- Customer service
- Hospitality expertise
- Emergency response
- Time management
- Effective communication
- Team collaboration
- Reliability
- Empathy and patience
Timeline
Flight Attendant
Spirit Airlines Inc.
12.2021 - 05.2026
Gate Service Agent
UNIFI/DGS Aviation
08.2020 - 12.2021
Ramp Agent
UNFI/DGS Aviation
03.2018 - 08.2020
Sales Associate Supervisor
Victoria Secret
05.2014 - 08.2020
Bachelor of Arts - Psychology
Nevada State College
Associate of Arts - Psychology
College of Southern Nevada
High School Diploma -
McKinley High School