Janae Henderson
McCalla,AL
Summary
Experienced Supervisor who has lead team members to excel in job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Experienced Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
17
17
years of professional experience
Work History
Transaction Processing Agent
Conduent
Remote
01.2022 - Current
- Enroll providers in Medicaid for Montana
- Monitor credentials and contacted practitioners when expiration dates were nearing to complete updates
- Proficient with the Optum program to approve, deny, and submit provider effective dates into enrollment
- Proficient with the Medicaid Management Information System (MMIS) to ensure that claims are processed correctly
- Verify license, insurance, and board certifications for providers
- Prepares state requests for site visits
- Reviewed submitted applications for inaccurate information
- Scheduled remote team meetings for staff teams
- Scheduled Appointments and Monitored Calendar Notifications and Spreadsheet for team of 15
- Conduct Chat Support with a minimum of 7 chats available at a time.
Administrative Support Assistant II
State of Alabama/Financial Division
07.2017 - 12.2020
- Worked Front Desk for Financial Programs Assisting Clients with Starting Service and answer case specific inquiries
- Handled Inbound Calls from Clients to assist with case inquiries
- Registered Applications and Scheduled appointments for services
- Served as LSA/LAN and Security Administrator for the office Personnel Software Database
- Managed Inventory and Office Supply Orders
- Trained and Supervised all Administrative Support Assistant I (ASA I) Employees within the Financial Services Department
Administrative Support Assistant II
State of Alabama/Disability Determination Services
12.2015 - 07.2017
- Verified Insurance for Disability Clients
- Provided Insurance Claims Information with Providers
- Scheduled Appointments for Disability Seeking Clients and Mailed Correspondence
Administrative Support Assistant II
State of Alabama/Child Welfare Division
07.2013 - 12.2015
- Made Travel Accommodations for Child Welfare Workers
- Coordinated and distributes incoming and outgoing mail for Disability Services
- Monitored the distribution and submission of Performance Appraisal Evaluations
- Monitored the distribution and submission of Employee leave slips
- Trained new staff and current staff on new program and equipment usage.
Technical Support Representative
Bright House Network
01.2010 - 07.2013
- Answered in-bound calls with Upsells offers
- Bundled Customer Services for Cable, Internet, and Phone
- Performed configuration of client's equipment to connect to the Internet
- Configured software to connect to Internet application servers
- Provided training to clients in the use of system and applications as related to Internet
- Obtained general understanding of OS and application operations related to company offered services
- Identified, corrected, and advised, on operational issues in client computer systems
- Performed creations of new accounts using company provide software tools.
Technical Support Representative
AT&T
01.2007 - 01.2010
- Provided client support and technical issue resolution via e-mail, phone, and other electronic medium
- Configured of client's equipment to connect to the Internet
- Configured software to connect to Internet application servers
- Provided training to clients in the use of system and applications as related to Internet
- Provided clients with pertinent account information
- Sold product and placed customer orders in computer system
- Provided customers with product and service information
- Researched billing issues
- Researched misapplied payments
- Recognized, document and alert the supervisor of trends in customer calls.
Education
Associate Degree in Psychology -
Jefferson State Community College
Birmingham, AL01.2017
Skills
- Type 70 wpm
- Microsoft Office Specialist
- 7000 Keystrokes
- Office Equipment
- Technical Support
- Transaction Monitoring/Processing
- Software Proficient
- Data Entry
- Payment Processing
- Analytical Thinking/Problem Solving
- Schedule Management
- Process Improvement
- Staff Management
- Multitasking Abilities
- Clerical Support
- Quality Assurance
- Remote Office Availability
- Benefits Administration
Timeline
Transaction Processing Agent
Conduent
01.2022 - Current
Administrative Support Assistant II
State of Alabama/Financial Division
07.2017 - 12.2020
Administrative Support Assistant II
State of Alabama/Disability Determination Services
12.2015 - 07.2017
Administrative Support Assistant II
State of Alabama/Child Welfare Division
07.2013 - 12.2015
Technical Support Representative
Bright House Network
01.2010 - 07.2013
Technical Support Representative
AT&T
01.2007 - 01.2010
Associate Degree in Psychology -
Jefferson State Community College