Janae Jelks
Summary
Entry-level receptionist dedicated to delivering exceptional customer service in healthcare settings. Efficiently manages high call volumes while streamlining patient intake processes and maintaining accurate records. Contributes strong organizational and communication skills to enhance client experiences and ensure smooth operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Aesthetica Contemporary Dentistry
Seattle, Washington
06.2025 - Current
- Coordinated patient scheduling and managed appointment reminders for dental services.
- Streamlined patient intake processes and maintained accurate medical records.
- Assisted in treatment planning by facilitating communication between patients and dentists.
- Audited patient accounts regularly to ensure accurate coding practices were followed.
- Communicated effectively with dentists, staff members and vendors regarding any issues that arose during daily operations.
- Processed referrals to specialists when needed while ensuring proper authorization was obtained beforehand.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Front Desk Receptionist
Normandy Park Senior Living
04.2025 - Current
- Scheduled appointments and organized transportation for residents as needed.
- Maintained accurate records of resident information and visitor logs daily.
- Designed and distributed daily templates for staff and residents.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Distributed packages for residents and staff.
- Worked side by side with marketing director to bring in potential residents.
- Managed incoming calls and directed them to appropriate departments efficiently.
Patient Care Coordinator
Light Dental Studios
Burien, WA
06.2023 - 05.2024
- Efficiently managed dentists' and vendors' schedules and calendars.
- Sorted, organized, and ordered dental lab cases to ensure prompt delivery.
- Checked in patients and collected vital information, including health history and insurance details.
- Maintained confidentiality of sensitive documents while ensuring proper organization.
- Facilitated insurance verification and addressed patient benefit inquiries.
- Effectively communicated treatment plans and follow-up instructions to patients.
- Utilized electronic health record systems to manage patient records proficiently.
- Arranged specialist referrals for patients requiring additional care.
Data Entry Assistant
North Coast Electric
Seattle, Washington
03.2019 - 11.2022
- Converted paper documents into digital formats and entered them into database systems.
- Maintained database by accurately entering new and updated employee information to ensure data integrity.
- Reviewed and verified documents for completeness and compliance with standards, enhancing document accuracy.
- Reviewed all forms for completeness prior to scanning them into the database.
- Cross-referenced data from multiple sources before entering into system.
- Cross-referenced data from multiple sources prior to entry to ensure consistency and reliability.
- Responsible for transferring paper formats into computer files and database systems.
- Obtained scanned records and uploaded into company databases.
- Obtained scanned records and uploaded them into company databases.
Education
Associates degree - Human Services
Highline College
DesMoines, WA06-2026
High School Diploma -
Mount Rainier High School
DesMoines, WA06-2020
Certified Nursing Assistant Certification -
Puget Sound Skills Center
Des Moines, WA06-2019
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Patient documentation
- Medical record management
- Healthcare documentation
- Medical terminology
- Appointment scheduling
- Data entry
- Database coordination
- Patient flow management
- Experience in managing budgets
- Experience in handling financial documents
- Strong organizational skills
- Time management skills
- Independent work
- Team collaboration
- Multitasking ability
- Understanding healthcare finance
- Familiarity with billing processes
Certification
- Certified Nursing Assistant Certification, 2019
- CPR/AED Program
- Infection Control
- CNA Certification
- Mandated Reporter
Timeline
Patient Care Coordinator
Aesthetica Contemporary Dentistry
06.2025 - Current
Front Desk Receptionist
Normandy Park Senior Living
04.2025 - Current
Patient Care Coordinator
Light Dental Studios
06.2023 - 05.2024
Data Entry Assistant
North Coast Electric
03.2019 - 11.2022
Associates degree - Human Services
Highline College
High School Diploma -
Mount Rainier High School
Certified Nursing Assistant Certification -
Puget Sound Skills Center