Janae Jiron

Work History

Byrider

Denver, CO

10.2017 - 06.2022

Worked with customer to create debt repayment plan based on current financial condition.
Developed strong relationships with customers to foster timely payments and account resolution.
Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Initiated repossession process or service disconnection upon failure of other collection methods.
Documented customer payment interactions and account statuses for future reference.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Investigated customer credit references and approved credit lines.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
Copied, logged and scanned supporting documentation and placed all information in client files.
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Communicated with customers to resolve common title issues.
Organized and prepared tax and title documents to transfer ownership of property.
Performed data entry and other administrative tasks to keep records and files organized and accurate.
Entered title and vehicle information into database.

Walmart

Denver, CO

07.2017 - 10.2017

Stocked shelves, racks and cases with new or transferred merchandise.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Tracked production and quality control systems to proactively identify deficiencies.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Consistently lifted materials weighing as much as 50 pounds.

Cricket Wireless

02.2017 - 07.2017

Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Developed and implemented sales strategies to increase profits.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Selected correct products based on customer needs, product specifications and applicable regulations.
Managed customer accounts to secure customer satisfaction and repeat business.
Trained new employees on customer service, money handling and organizing strategies.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

24/7 Intouch

09.2013 - 09.2015

Tracked customer service cases and updated service software with customer information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Answered constant flow of customer calls with minimal wait times.
Investigated and resolved accounting, service and delivery concerns.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.