Janae-Mari Mc Millan
Maple Ridge
Summary
Proactive, adaptable professional with experience in both the food and retail industries. Janae prioritizes effective up-selling techniques and collaborative teamwork. She is passionately committed to addressing customer inquiries with urgency, ensuring a positive experience and fostering loyal clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server
Omni Kitchen + Bar
Fort Langley, BC
08.2023 - 09.2024
- Monitored dining area for guest satisfaction, addressing concerns with urgency and professionalism.
- Developed relationships with regular patrons, fostering loyalty through personalized service interactions.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
FOH/BOH Team Member
Noodle Box
Langley, BC
07.2022 - 03.2023
- Maintained cleanliness and organization of back-of-house environment following health regulations.
- Supported training of new staff on operational procedures and safety protocols.
- Monitored food safety practices, identifying potential issues to uphold compliance standards.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Front of House Staff Member
A&W Port Kells
Port Kells, BC
04.2022 - 08.2022
- Handled POS operations, accurately processing transactions and managing payments.
- Supported team members during busy shifts, fostering a cooperative work environment.
- Established welcoming atmosphere by greeting each guest warmly.
- Participated in training new staff on operational procedures and customer service standards.
Sales Associate
Sport Chek Willowbrook
Langley, BC
03.2022 - 07.2022
- Collaborated with team members to create visually appealing merchandise displays, driving sales engagement.
- Participated in training sessions to improve product knowledge and sales techniques for personal development.
- Contributed to store cleanliness and organization, promoting a welcoming environment for shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Administrative Assistant
Qmooniti Travel Agency
Vancouver, BC
04.2021 - 12.2021
- Responded to customer inquiries via phone and email, providing exceptional service.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Collaborated with team to develop and implement social media campaigns across multiple channels.
- Utilized graphic design tools to create visually appealing social media graphics and posts.
Education
Bachelor of Arts - Applied Psychology
Kwantlen Polytechnic University
Langley, BC06-2029
Skills
- Customer engagement
- Multitasking proficiency
- Effective time management
- Up-selling techniques
Certification
- Selling it right certification
- Serving it right certification
Languages
English
Native or Bilingual
Timeline
Host/Server
Omni Kitchen + Bar
08.2023 - 09.2024
FOH/BOH Team Member
Noodle Box
07.2022 - 03.2023
Front of House Staff Member
A&W Port Kells
04.2022 - 08.2022
Sales Associate
Sport Chek Willowbrook
03.2022 - 07.2022
Office Administrative Assistant
Qmooniti Travel Agency
04.2021 - 12.2021
Bachelor of Arts - Applied Psychology
Kwantlen Polytechnic University