Janae Smith
San Bernardino
Summary
Dedicated and reliable professional with a strong background in customer service, account management, and administrative support. Proven team player who works well independently, adapts quickly to new systems, and consistently goes beyond basic job expectations. Highly organized with strong communication skills and solid computer proficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sevita
Garden Grove, CA
03.2024 - Current
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Implemented process improvements that increased efficiency in daily caregiving routines.
- Conducted regular health assessments, identifying potential issues for proactive care measures.
- Advocated for patient needs, fostering a supportive environment conducive to recovery.
Patient Access Representative
North Vista Hospital | Las Vegas
Las Vegas, NV
02.2023 - 03.2024
- Managed patient check-in and registration processes, ensuring accurate data collection.
- Coordinated insurance verification and eligibility checks for seamless patient access.
- Educated patients on financial responsibilities and available payment options.
- Resolved patient inquiries and concerns to enhance overall satisfaction and experience.
Certified Nursing Assistant
Giving Home Health
Las Vegas, NV
08.2022 - 01.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained accurate patient records, enhancing communication between care providers.
Certified Nursing Assistant
Sandstone Rehabilitation Center
Las Vegas, NV
07.2022 - 01.2024
- Preform accurate measurement of vital signs and patient intake/output. Assist with cardiopulmonary resuscitation, first aid, gait belt, pulleys, and other equipment to perform patient care and lifts in a safe manner.
- Trained and mentored new staff on best practices in patient care and safety protocols.
Property Manager
Career Strategies
Las Vegas, NV
06.2021 - 07.2022
- Handled administrative work to smooth new resident move-in processes. Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices. Inspected properties and coordinated smooth turnovers to prepare for new residents. Planned marketing and outreach strategies to consistently bring in new leasing prospects. Tracked market changes to keep rental prices optimized for both profits and marketability.
Store Assistant Manager
Dollar Loan Center
Las Vegas, NV
06.2021 - 01.2022
- Processed loan requests for new and renewal loans using prescribed procedures and software. Reviewed loan documents for completion and accuracy prior to delivery to branch location. Followed up after loan closed to congratulate, thank, and provide next steps to customer. Analyzed credit documents for accuracy and compliance with investor and agency guides. Performed initial review of loan approval using information available on loan processing software system and credit file.
Coach Operator
Riverside Transit Agency
Riverside, CA
01.2016 - 06.2021
- Maintained friendly and courteous manner in all customer interactions. Studied route maps to efficiently pick up and drop off passengers. Always operated the vehicle safely to protect passengers and comply with the rules governing safe bus transportation. Collected fares along prescribed route, assisting riders with payment cards.
Customer Service Representative
Mor Furniture
Cathedral City, CA
02.2014 - 01.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection, enhancing their shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
Billing Specialist
Eisenhower Medical Center
Rancho Mirage, CA
03.2012 - 05.2014
- Processed billing statements accurately and efficiently to ensure timely payment collection.
- Managed patient accounts, resolving discrepancies and enhancing customer satisfaction.
- Streamlined billing processes, reducing errors and improving operational workflows.
- Collaborated with insurance providers to verify coverage and expedite claims processing.
Education
High School Diploma -
Indio High School
Riverside, CACertified Nursing Assistant - undefined
Perry Foundation
04.2022
Phlebotomy - undefined
Victor Valley
01.2019
Medical Billing And Coding Certification - Medical Billing And Coding
North West Career College
Las Vegas, NV05-2024
Skills
- Customer service
- Reliable
- Detail-Oriental
- Team Player
- Patient care
- HIPAA compliance
- Medical records management
- Quality assurance controls
- Database administration
- Medical office administration
- CNA certification
- Payment posting
- Insurance verification
- Patient account management
- Appeals processing
- Revenue cycle management
- UB-04 form completion
Certification
- CBCS - Certified Billing and Coding Specialist
- Certified Nursing Assistant License No: 857264 Expires May 2026
- Stop the Bleed Certificate American Colleges of Surgeons Feb 2022
- NV HOPE C.N.A. Boot Camp NV Nursing & Healthcare Center Feb 2022
- Med Tech Certificate Expires Feb 2027
Timeline
Certified Nursing Assistant
Sevita
03.2024 - Current
Patient Access Representative
North Vista Hospital | Las Vegas
02.2023 - 03.2024
Certified Nursing Assistant
Giving Home Health
08.2022 - 01.2024
Certified Nursing Assistant
Sandstone Rehabilitation Center
07.2022 - 01.2024
Property Manager
Career Strategies
06.2021 - 07.2022
Store Assistant Manager
Dollar Loan Center
06.2021 - 01.2022
Coach Operator
Riverside Transit Agency
01.2016 - 06.2021
Customer Service Representative
Mor Furniture
02.2014 - 01.2016
Billing Specialist
Eisenhower Medical Center
03.2012 - 05.2014
Certified Nursing Assistant - undefined
Perry Foundation
Phlebotomy - undefined
Victor Valley
High School Diploma -
Indio High School
Medical Billing And Coding Certification - Medical Billing And Coding
North West Career College