Janae Zukanovic
Pecatonica,IL
Summary
Dynamic insurance agent with a proven track record at Progressive, excelling in customer engagement and consultative sales. Recognized for consistently exceeding sales quotas and fostering client loyalty through active listening and tailored solutions. Skilled in CRM software and committed to professionalism, enhancing client satisfaction and retention rates.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Progressive
Remote
12.2020 - Current
- Built strong relationships with callers while establishing trust and providing an excellent customer experience
- Increased sales metrics by effectively promoting additional insurance options.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored team members sharing best practices for success in the field.
- Fostered team-oriented environment that encouraged collaboration and shared success among teammates
Insurance Agent
State Farm
Freeport, IL
04.2018 - 10.2020
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assistant Manager
Ascena Retail Group Inc.
Freeport, IL
03.2017 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Chico's FAS
Rockford, IL
05.2011 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - General
Rock Valley College
Rockford, ILSkills
- Customer service
- Quotes and sales- Top Performer
- Professionalism and ethics
- Licensed insurance agent
- CRM software
- Critical thinking
- Customer engagement
- Consultative sales approach
Accomplishments
MVP 2024
Top Performer
Timeline
Insurance Agent
Progressive
12.2020 - Current
Insurance Agent
State Farm
04.2018 - 10.2020
Assistant Manager
Ascena Retail Group Inc.
03.2017 - 04.2018
Assistant Manager
Chico's FAS
05.2011 - 10.2015
No Degree - General
Rock Valley College