Janai Jones
Bainbridge,GA
Summary
Experienced with revenue management and financial analysis in various dynamic environments. Utilizes analytical skills to streamline billing and collections processes, ensuring optimal revenue flow. Knowledge of effective communication techniques and teamwork to resolve financial discrepancies and improve overall efficiency.
Overview
6
6
years of professional experience
Work History
Revenue Specialist
Florida Department of Revenue
Tallahassee, FL
03.2025 - Current
- Analyzed revenue reports to identify trends and discrepancies, ensuring data accuracy.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Managed invoicing procedures, reducing processing time through system automation and improved workflows.
- Collected delinquent federal taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Correctional Officer
BAINBRIDGE PSATC
Bainbridge
11.2021 - 06.2023
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Home Health Aide
At-Home Care Company
Tallahassee, FL
05.2020 - 08.2021
- Assist clients with personal care such as bathing, dressing, grooming, and toileting
- Help with mobility, including transferring, walking, and positioning in bed or chairs
- Monitor and report changes in the client’s health, behavior, or mood to a nurse or supervisor
- Assist with basic health-related tasks like checking vital signs (if trained)
- Prepare simple meals and assist with feeding if needed
Remote Customer Care Representative
Tyme Global Technologies
New York
11.2019 - 04.2020
- Assist clients with personal care such as bathing, dressing, grooming, and toileting
- Help with mobility, including transferring, walking, and positioning in bed or chairs
- Monitor and report changes in the client’s health, behavior, or mood to a nurse or supervisor
- Assist with basic health-related tasks like checking vital signs (if trained)
- Prepare simple meals and assist with feeding if needed
Education
Associates in Business Administration -
Bainbridge State College
Bainbridge, GASkills
- Microsoft Excel expertise
- Invoice processing
- Cash flow management
- Payment processing
- Interpersonal communication skills
- Account monitoring
- Professional telephone demeanor
Timeline
Revenue Specialist
Florida Department of Revenue
03.2025 - Current
Correctional Officer
BAINBRIDGE PSATC
11.2021 - 06.2023
Home Health Aide
At-Home Care Company
05.2020 - 08.2021
Remote Customer Care Representative
Tyme Global Technologies
11.2019 - 04.2020
Associates in Business Administration -
Bainbridge State College