Cassie McLean
Summary
Highly motivated and detail-oriented professional with extensive experience in business management, taxation processes, and personalized product development. As a Revenue Specialist with the Mississippi Department of Revenue, I specialize in guiding taxpayers through complex registration processes, ensuring compliance with regulatory standards, and safeguarding sensitive data with the highest level of confidentiality. I also bring over 20 years of entrepreneurial success as the owner of a successful handmade product business, where I honed my skills in operations management, customer service, and marketing strategy. I am known for my strong communication, problem-solving, and organizational skills, I am dedicated to delivering exceptional results in dynamic and fast-paced environments.
Overview
24
24
years of professional experience
Work History
Revenue Specialist
Mississippi Department Of Revenue
10.2024 - Current
- Processed and approved new business tax accounts, ensuring setups were tailored to meet each client's specific operational and compliance needs.
- Conducted comprehensive background checks for beer permits, verifying applicants met state and federal regulatory requirements.
- Advised taxpayers on selecting the correct tax account types, simplifying complex structures for businesses and individuals to ensure proper registration.
- Leveraged in-depth knowledge of Mississippi tax regulations and policies to provide accurate, practical solutions for unique or challenging cases.
- Professionally addressed and de-escalated confrontational situations with taxpayers, maintaining professionalism and building trust.
- Maintained strict confidentiality of taxpayer information, adhering to privacy regulations and safeguarding sensitive data from unauthorized access.
- Efficiently managed a diverse portfolio of cases, balancing multiple priorities while ensuring all deadlines and requirements were met.
Owner
Sew Lucky Embroidery
01.2001 - Current
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing, product development.
• Provided friendly and engaging customer service to internal and external customers.
• Provided leadership by setting clear goals and expectations for team members.
• Negotiated and managed contracts with vendors to ensure a cost effective supply chain.
• Maintained up-to-date knowledge of industry trends in order to remain competitive in the marketplace.
• Performed financial analysis to identify areas for cost savings and increased profitability.
• Created detailed business plans outlining strategies for growth and expansion.
• Assisted in preparing financial statements such as income statements, balance sheets, cash flow statements.
• Implemented quality assurance procedures to ensure high standards of customer service were met.
• Monitored production schedules to maximize efficiency while ensuring deadlines were met.
• Business Expansion: Successfully expanded from an online platform to a physical store, increasing sales by 30% within the first year.
• Brand Development: Created and established a unique brand identity, focusing on personalized handmade products, resulting in a loyal customer base.
• Marketing: Developed comprehensive marketing strategies, including SEO optimization, email funnel creation, and social media campaigns, leading to a increase in online engagement.
• Product Development: Designed and launched over 2500 unique handmade products, continually updating offerings to meet customer needs and trends.
• Team Management: Hired, trained, and managed a team of employees, fostering a collaborative and innovative work environment.
• Website Creation: Built and maintained a custom e-commerce website, enhancing user experience and driving online sales.
Skills
- Microsoft Excel expertise
- Detailed documentation
- Analytical thinking
- Regulatory compliance
- Strategic communication management professional
- Problem-solving aptitude
- Business planning
- Project management
- Business development
- Business administration
- Financial management
- Business marketing
Timeline
Revenue Specialist
Mississippi Department Of Revenue
10.2024 - Current
Owner
Sew Lucky Embroidery
01.2001 - Current
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