Karena Brownlee
Charlotte,NC
Summary
Adept Revenue Specialist with a proven track record at Duke Energy, where I enhanced revenue growth and reduced debts through insightful analysis and strong client relationships. Skilled in Microsoft Excel and known for exceptional problem-solving abilities, I excel in transforming financial processes with a keen eye for detail and a collaborative approach.
Experienced with revenue management and financial analysis in various dynamic environments. Utilizes analytical skills to streamline billing and collections processes, ensuring optimal revenue flow. Knowledge of effective communication techniques and teamwork to resolve financial discrepancies and improve overall efficiency.
Revenue professional with solid background in enhancing financial operations and optimizing revenue streams. Demonstrated ability to improve billing accuracy and streamline collections processes. Known for strong collaboration with team members and adaptability to changing business needs. Key skills include financial analysis and process improvement.
Overview
25
25
years of professional experience
Work History
Revenue Specialist
Duke Energy
06.2000 - Current
- Streamlined financial operations by automating manual tasks, leading to increased efficiency and reduced errors.
- Performs accurate and timely billing, payment processing and accounts receivable management for small and mid-size businesses accounts as well as complex residential account scenarios.
- Accurately bills, processes payments and manages the accounts receivable for Duke Energy’s specialized accounts including renewable energy and municipal none metered services.
- Resolves billing, accounts receivable, or payment exceptions for non-routine, account scenarios. Resolves usage, billing issues and other situations that prevent an accurate bill from being rendered to this customer segment.
- Performs pre-bill and post-bill exception corrections for small to mid –size services and other accounts.
- Performs daily verification of the following: CIS/SAP/ISU/C4C/Oracle/CMS/CMSI/CBIS systems calculations to ensure charging is correct Performs data collection and billing for none metered municipal Christmas Lighting Performs analysis to determine root cause for synchronization failures between CIS and Meter Data Management systems and corrects the problem in the appropriate system.
- Performs decision making, account entry and corrections for usage on inactive meters, stopped meter and cross meter situations.
- Performs corrections for Meter Data Management (EDM) system usage exceptions.
- Performs back office investigation, usage/charge calculations and account updates for energy theft scenarios, including unauthorized reconnects and tamper/bypass scenarios.
- Interfaces with field investigators in Metering Services and Distribution.
- Takes action on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders.
- Reviews and investigate root cause for Remote Order Fulfillment errors in Meter Data Management System and issue order from the appropriate CIS system to initiate a field trip by Service Delivery.
- Supports the research, analysis, and investigative actions for potential billing errors and fraud cases.
- Analyzes, completes, and processes internal and external customer requests in a timely manner, including but not limited to billing adjustments, Energy Efficiency programs required by legislators, billing, premise consolidations, , landlord agreement contracts, complex collection agency requests and complex assistance agency requests.
- Remains up to date on changes in procedures as they relate to Revenue Services as well as company policies, practices, and governing regulations to ensure customer needs are met with the highest quality.
- Take the appropriate follow-up action. Perform other duties as assigned.
Education
Associate of Arts - Communications
Benedict College
Columbia, SC05-1993
Skills
- Microsoft Excel expertise
- Invoice processing
- Cash flow management
- Payment processing
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Risk assessment
- Analytical skills
Timeline
Revenue Specialist
Duke Energy
06.2000 - Current
Associate of Arts - Communications
Benedict College
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