Janai SMITH
Brooklyn Park,MN
Summary
Energetic Front Desk Receptionist with experience helping guests with check-in and tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
TopGolf
11.2023 - 08.2024
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Booked appointments, accepted payments and answered guest questions.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Customer Service Representative
HyVee Foods
12.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Festival Foods
05.2021 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Champlin Park High School
Champlin, MN06.2024
Skills
- Listening Skills
- Time Management
- Guest engagement and assistance
- Patience and composure
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Maintaining cleanliness
- Appointment Scheduling
Additional Information
My name is Janai Smith, and I am a recent graduate of 2024. I am excited to start my career at Aveda Institute in the fall of 2024. I have a strong passion for cosmetology, particularly hair. After completing my time at Aveda, I plan to rent a chair at a salon that suits my style and professional goals. I believe this will be an amazing stepping stone into the cosmetology world for me.
Timeline
Guest Services Associate
TopGolf
11.2023 - 08.2024
Customer Service Representative
HyVee Foods
12.2021 - 11.2023
Customer Service Cashier
Festival Foods
05.2021 - 11.2021
High School Diploma -
Champlin Park High School