Janaija Harvey
Dallas
Summary
To secure a challenging position to utilize my experience towards future career opportunities for growth. A resolute and ambitious individual with the ability to quickly establish strong work relationships with individuals of all levels and background. Ability to complete and exceed required tasks.
Overview
7
7
years of professional experience
Work History
Medical Scheduler
Rheumatology Associates
10.2020 - 11.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Collaborated with other offices/departments to ensure smooth operations and efficient patient care
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Centralized Scheduler
Arkansas Heart Hospital
03.2019 - 08.2020
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Responsible for scheduling consultations, evaluations, and treatment.
- Responsible for collecting insurance for insurance verification
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
Front Desk Receptionist
Helena SurgiCenter
07.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Central High School
Helena, AR05-2017
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Effective prioritizing time and management skills
- Excellent verbal and written communication skills
- Advanced in Microsoft Office
Timeline
Medical Scheduler
Rheumatology Associates
10.2020 - 11.2024
Centralized Scheduler
Arkansas Heart Hospital
03.2019 - 08.2020
Front Desk Receptionist
Helena SurgiCenter
07.2017 - 12.2018
High School Diploma -
Central High School
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