Janaiya "Jay" Enriquez
West Jordan
Summary
Dynamic Sales Associate with a proven track record at Hot Topic, excelling in customer engagement and problem-solving. Leveraged exceptional people skills and cash register proficiency to enhance customer satisfaction and loyalty. Demonstrated expertise in merchandising and teamwork, significantly contributing to a positive shopping environment and repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Hot Topic
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
No Degree -
Copper Hills High School
West Jordan, UT06-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Cash register operation
- Product recommendations
- Merchandising
- Task prioritization
- Calm demeanor
Timeline
Sales Associate
Hot Topic
07.2024 - Current
No Degree -
Copper Hills High School
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