JANALA R. HALE
Harvest,AL
Summary
Experienced Administrative Assistant with a proven track record of delivering exceptional customer service in high-pressure environments. Recognized for meticulous attention to detail and adeptness at making sound decisions while managing multiple tasks concurrently. Excels in both independent and collaborative work settings, fueled by a strong work ethic and self-motivation.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Authentic Counseling Service LLC
07.2020 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
Quality Inspector
Masterbrand Cabinets
01.2019 - 03.2020
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Communicated with production team members about quality issues.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Human Resources Assistant
HONDA MANUFACTURING OF ALABAMA
07.2014 - 07.2018
- Provided technical support, coordinated unit workflow, examined supplies for accuracy, and verified orders
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Handled data entry tasks with high levels of speed and accuracy.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
Customer Service Representative
WALMART, INC
07.2013 - 07.2014
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Education
Some College (No Degree) -
Central Alabama Community College
Childersburg, ALHigh School Diploma -
Sylacauga High School
Sylacauga, AL05.2013
Skills
- Insurance Verification
- Patient Scheduling
- Appointment Setting
- Healthcare administration
- Mail Management
- Medical Records Management
- Office Administration
- Correspondence Management
- Microsoft PowerPoint, Excel, and Word
Timeline
Office Coordinator
Authentic Counseling Service LLC
07.2020 - 07.2021
Quality Inspector
Masterbrand Cabinets
01.2019 - 03.2020
Human Resources Assistant
HONDA MANUFACTURING OF ALABAMA
07.2014 - 07.2018
Customer Service Representative
WALMART, INC
07.2013 - 07.2014
Some College (No Degree) -
Central Alabama Community College
High School Diploma -
Sylacauga High School
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