Ja’Nay Brown
Phillipsburg,NJ
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
New Jersey cardiology Associates
West Ora, New Jersey
06.2024 - Current
- Maintained doctor’s obligations between emergency room procedures and office hours.
- Coordinated procedures including venues, transportation, and accommodations.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
Lead Patient Service Representative
City MD
Newark, New Jersey
05.2022 - 06.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted with training new staff members on policies and procedures related to patient services.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
Call Center Operator
Russo management
Hackensack, New Jersey
09.2021 - 02.2023
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Followed up with customers to ensure their satisfaction with the resolution of their issue or request was met.
Payroll Administrator
Genie Industries
Gloucester City, New Jersey
02.2019 - 02.2021
- Updated payroll system to reflect changes in employee status, benefits, and job titles.
- Processed new employee paperwork and entered information into payroll system.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
Education
Associate of Science - Health Administration
Purdue Global University
West Lafayette, IN05-2026
Skills
- Patient scheduling
- Medical billing
- Healthcare compliance/ EMR systems
- Data entry
- Customer service
- Payroll processing
- First Aid/ CPR Certified
Timeline
Scheduling Coordinator
New Jersey cardiology Associates
06.2024 - Current
Lead Patient Service Representative
City MD
05.2022 - 06.2024
Call Center Operator
Russo management
09.2021 - 02.2023
Payroll Administrator
Genie Industries
02.2019 - 02.2021
Associate of Science - Health Administration
Purdue Global University