Janay Smith
Summary
Compassionate healthcare professional with extensive customer service experience and hands-on patient care assistance. Volunteer work in diverse medical environments demonstrates commitment to the healthcare field and preparedness for the role of a trauma surgeon. Committed to helping people during their greatest time of need in any way possible.
Overview
9
9
years of professional experience
Work History
Server/Bartender/Team Trainer
Texas Roadhouse
Richmond, VA
01.2024 - Current
- Delivered exceptional customer service, fostering positive experiences in a fast-paced environment.
- Trained new servers on menu items and service standards, ensuring consistent service quality.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed cash register transactions, handling payments and receipts accurately.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Expo/Cashier Team Lead
Hibachi Box
Richmond, VA
01.2023 - 01.2024
- Trained new staff on register operations and customer service techniques, enhancing team efficiency and service quality.
- Managed cash register transactions, handling payments and receipts accurately.
- Provided exceptional customer service
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Nail Technician
Nails Uptown
Williamsburg, VA
01.2017 - 01.2024
- Provided exceptional customer service
- Performed skin and nail Treatments
- Ensured cleanliness and sanitation of workstations and equipment, promoting a safe environment for clients.
- Managed daily setup and breakdown of the shop, ensuring smooth operations
- Training and overseeing new employees
Volunteer/Student Volunteer
Riverside Regional Medical Center
Newport News, Virginia
- Assisted medical staff with patient care and comfort during treatments. Volunteered in units like PACU, Pre-op, Post-op, etc.
- Completed mentorship programs under multiple surgeons.
- Attended multiple educational sessions provided by staff (suturing, CPR, etc.)
- Transported patients to different units and to be discharged.
- Guided family members to locate loved ones' rooms and escorted them to various hospital services (pharmacy, cafeteria, etc.).
- Cleaned rooms
- Stocked medical equipment
Volunteer
Long Term Care Facility
- Performed simple manicures/pedicures for residents
- Various activities for resident entertainment
- Cleaned Wheelchairs
Recreational Concession Stand
- Cashier
- Provided exceptional customer Service
Education
Bachelor of Science - Biology Major, Pre-Medicine Minor
Virginia Commonwealth University
Richmond, VA05-2026
High School Diploma -
Bruton High School
Williamsburg, VA06-2022
Skills
- Exceptional customer service
- Effective communication
- Team collaboration
- Training and mentorship
- Multitasking and organization
- Problem solving
- Sanitation practices
- Positive and professional
- Patient care assistance
Timeline
Server/Bartender/Team Trainer
Texas Roadhouse
01.2024 - Current
Expo/Cashier Team Lead
Hibachi Box
01.2023 - 01.2024
Nail Technician
Nails Uptown
01.2017 - 01.2024
Volunteer/Student Volunteer
Riverside Regional Medical Center
Volunteer
Long Term Care Facility
Recreational Concession Stand
Bachelor of Science - Biology Major, Pre-Medicine Minor
Virginia Commonwealth University
High School Diploma -
Bruton High School