JANAYA Young
RAEFORD
Summary
Phlebotomist with a proven track record in enhancing donor satisfaction and safety at the American Red Cross. Leveraging expertise in venipuncture, data management, and regulatory adherence, this professional excels in streamlining processes and fostering empathetic communication. Dedicated to advancing healthcare standards through innovative procedural improvements and collaborative team efforts.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Phlebotomist
American Red Cross Blood Donation Center
Cary, NC
11.2023 - 04.2026
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of donations and donor interactions in compliance with regulatory standards.
- Trained and mentored new staff on safety protocols and blood collection procedures to enhance team efficiency.
- Streamlined inventory management processes for blood products, reducing waste and improving supply chain effectiveness.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training and onboarding new phlebotomists.
- Serve as the liaison between Health Information Management and clinical staff to ensure documentation accurately reflects patient diagnoses, severity of illness, and services rendered.
- Conduct concurrent and retrospective reviews of inpatient and outpatient records to ensure compliance with regulatory standards and accurate code assignment.
- Query providers to clarify ambiguous, conflicting, or incomplete documentation to promote accurate and ethical recordkeeping.
- Educate physicians and clinical teams on documentation requirements, coding principles, and regulatory updates through workshops, seminars, and one-on-one training sessions.
- Develop, implement, and update policies related to clinical documentation improvement, ensuring alignment with accrediting agencies and federal guidelines.
- Analyze health record data to identify trends, develop corrective action plans, and track improvements in documentation quality and coding accuracy.
- Collaborate with VERA coordinators to ensure documentation supports accurate patient classification and equitable resource allocation.
- Maintain expert knowledge of medical terminology, anatomy, physiology, disease processes, diagnostic testing, and treatment modalities to support accurate documentation and code selection.
- Prepare and present reports and data summaries to leadership, highlighting outcomes, compliance trends, and opportunities for improvement.
PHLEBOTOMIST
American Red Cross
Cary, NC
11.2023 - 04.2026
- Conduct venipunctures and finger sticks, ensuring donor comfort and safety.
- Monitor and manage donor reactions, providing immediate care and support.
- Maintain accurate records and data entry for efficient donor tracking.
- Verify donor information, ensuring compliance with safety protocols.
- Cultivated strong relationships with donors through empathetic communication, ensuring a comfortable experience and fostering return visits.
- Executed blood collection procedures with precision, achieving a high donor satisfaction rate and minimizing adverse reactions.
- Monitored donor health during procedures, quickly identifying and addressing any reactions, leading to improved safety protocols.
- Maintained accurate donor records and data entry, ensuring compliance with regulatory standards and enhancing operational efficiency.
- Introduced a streamlined process for donor screening, significantly reducing wait times and increasing overall donation throughput.
- Fostered a welcoming environment for donors, enhancing their experience and encouraging repeat donations.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Serve as the liaison between Health Information Management and clinical staff to ensure documentation accurately reflects patient diagnoses, severity of illness, and services rendered.
- Conduct concurrent and retrospective reviews of inpatient and outpatient records to ensure compliance with regulatory standards and accurate code assignment.
- Query providers to clarify ambiguous, conflicting, or incomplete documentation to promote accurate and ethical recordkeeping.
- Educate physicians and clinical teams on documentation requirements, coding principles, and regulatory updates through workshops, seminars, and one-on-one training sessions.
- Develop, implement, and update policies related to clinical documentation improvement, ensuring alignment with accrediting agencies and federal guidelines.
- Analyze health record data to identify trends, develop corrective action plans, and track improvements in documentation quality and coding accuracy.
- Collaborate with VERA coordinators to ensure documentation supports accurate patient classification and equitable resource allocation.
- Maintain expert knowledge of medical terminology, anatomy, physiology, disease processes, diagnostic testing, and treatment modalities to support accurate documentation and code selection.
- Prepare and present reports and data summaries to leadership, highlighting outcomes, compliance trends, and opportunities for improvement.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
CASHIER
Food Lion
Raeford, NC
05.2019 - 05.2023
- Ensured accurate transactions and register balance, enhancing customer satisfaction.
- Efficiently processed returns and sales, contributing to a seamless shopping experience.
- Monitored and recorded purchases, maintaining inventory accuracy and reducing discrepancies.
- Provided excellent customer service, fostering positive shopping experiences and enhancing customer loyalty.
- Streamlined checkout processes, reducing average transaction times and improving overall customer satisfaction.
- Maintained accurate cash register balances through diligent recording of purchases and returns, ensuring financial integrity.
- Worked closely with team members to optimize stock levels, contributing to efficient store operations and reduced shortages.
- Monitored sales trends to inform inventory decisions, enabling timely restocking and minimizing product waste.
- Streamlined checkout processes, significantly reducing transaction times and enhancing overall customer satisfaction.
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Managed cash register operations, balancing drawers at the end of shifts.
- Maintained clean and organized checkout area, promoting a welcoming environment.
- Implemented strategies to reduce wait times during peak hours, improving customer satisfaction.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
HIGH SCHOOL DIPLOMA -
Fayetteville Christian School
Fayetteville, NC05.2021
Skills
- Blood draws (Experienced), Specimen labeling, Patient confidentiality, Equipment sterilization, Medical waste disposal, Independent work, Teamwork, Work ethic, Customer service, Phone assistance, Multitasking, Prioritizing, Data entry, Donor management, Customer engagement, Regulatory compliance, Sales analysis, Process optimization, Inventory management
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Paperwork processing
- Pediatric phlebotomy
- Quality control
- Data entry
- Phlebotomy technician (NCPT)
- Staff collaboration
- Patient monitoring
- Staff phlebotomy training
- Blood culturing
- Sample collection
- Team leader
- Appointment scheduling
Timeline
Phlebotomist
American Red Cross Blood Donation Center
11.2023 - 04.2026
PHLEBOTOMIST
American Red Cross
11.2023 - 04.2026
CASHIER
Food Lion
05.2019 - 05.2023
HIGH SCHOOL DIPLOMA -
Fayetteville Christian School