JANE CARLOCK
Alba,USA
Summary
Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and appointment scheduling. Leverages strong communication, problem-solving, and time management skills to enhance operations in healthcare environments. Focused on delivering exceptional patient service through effective interaction and support.
Overview
6
6
years of post-secondary education
27
27
years of professional experience
Work History
Patient Access Representative
Christus Mother Frances Health System
Winnsboro, TX
04.2023 - Current
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Provided excellent customer service to patients and their families.
- Resolved complex issues related to insurance coverage, billing, and payment processing, ensuring patient concerns were effectively addressed.
- Processed patient payments according to established guidelines, maintaining accuracy and compliance in financial transactions.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Caregiver
Elara Caring
Mt. Vernon, TX
03.2022 - 04.2023
Caregiver
Accent Care
Longview, TX
01.2022 - 04.2023
- Provided care with the same dedication as for a family member, fostering trust and comfort in the caregiving relationship.
- Ensured clients felt at ease during challenging times by providing compassionate support tailored to their needs.
- Bathed and showered clients, assisted with personal hygiene, and transferred them to and from their bed or wheelchair.
- Engaged with clients to build trusting relationships. by being present and engaging with clients.
Caregiver
Visiting Angels
Tyler, TX
09.2020 - 04.2022
- Focused on making clients feel at ease during challenging times through attentive and compassionate care.
- Enhanced clients' well-being through meaningful conversations and companionship.
- Prepared meals, cleaned living spaces, and provided transportation to doctor's appointments and errands.
- My biggest premise is that I treat them as if I were caring for a dear family member.
Dining Hall Server
Sky Ranch
Van, TX
01.2019 - 05.2021
- As a server, responsibilities included: setting up for meals; making sure all guests had plenty of water or juices, food, and dessert with every meal; cleaning up after every meal and ensuring that the dining room was clean and sanitized for the next meal; assisting the kitchen staff in preparing food; washing and putting away dishes; and assisting in whatever else needed to be done.
- Ensured guests enjoyed positive experiences during their time at camp through attentive service.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Oversaw food and beverage orders for large groups during events.
- Coordinated with kitchen staff to facilitate timely meal delivery for all guests.
Activities Director
Youth Club of Trinidad
Trinidad, CO
02.2017 - 08.2018
- Coordinated afternoon and all-day activities for children ages 8-17, ensuring engaging experiences during the school year and on breaks.
- Coordinated diverse activities including arts and crafts, rocket building, games, computer classes, homework assistance, reading tutoring, community outings, guest speakers, and social development classes.
- Along with the club director, we made sure that the children had at least one nutritious meal a day and sent food home on the weekends for children and their families who needed it.
- Focused on keeping children safe while providing fun and educational activities.
Paramedic
Trinidad Ambulance District
Trinidad, CO
04.2004 - 01.2009
- Managed various duties in a fast-paced environment while serving as a paramedic.
- Identified possible medical concerns, trauma history, or psychological factors for the patient.
- Assessed medical concerns, trauma history, and psychological factors to inform patient treatment and support.
- Transported patients to designated locations, completed necessary paperwork, maintained ambulance hygiene, and restocked medical supplies.
Ambulance Director
Arkansas Valley Ambulance Service
Cotopaxi, CO
01.2000 - 06.2002
- Delivered critical care and support to patients in emergencies, ensuring timely medical intervention.
- Facilitated transport of patients to definitive medical care as an advanced life support provider.
- Assessed and identified various medical, trauma, or psychological conditions in patients.
- Coordinated patient transport to medical facilities, maintained accurate documentation, and ensured ambulance readiness after each call.
- Scheduled and trained staff, reviewed paperwork, and attended meetings as director.
Education
Paramedic -
Pueblo Community College
Pueblo, CO 08.1999 - 06.2001
EMT-Intermediate -
San Luis Valley Technical School
Alamosa, CO 07.1991 - 05.1992
EMT-Basic -
San Luis Valley Technical School
Alamosa, CO 09.1990 - 05.1991
High School Diploma - High School
Coronado High School
Colorado Springs, CO 08.1986 - 04.1989
Skills
- Patient Registration
- Patient Education
- Customer Service
- Excel
- Word
- Computer proficiency
Timeline
Patient Access Representative
Christus Mother Frances Health System
04.2023 - Current
Caregiver
Elara Caring
03.2022 - 04.2023
Caregiver
Accent Care
01.2022 - 04.2023
Caregiver
Visiting Angels
09.2020 - 04.2022
Dining Hall Server
Sky Ranch
01.2019 - 05.2021
Activities Director
Youth Club of Trinidad
02.2017 - 08.2018
Paramedic
Trinidad Ambulance District
04.2004 - 01.2009
Ambulance Director
Arkansas Valley Ambulance Service
01.2000 - 06.2002
Paramedic -
Pueblo Community College
08.1999 - 06.2001
EMT-Intermediate -
San Luis Valley Technical School
07.1991 - 05.1992
EMT-Basic -
San Luis Valley Technical School
09.1990 - 05.1991
High School Diploma - High School
Coronado High School
08.1986 - 04.1989