Jane Congrove
Gainesville,GA
Summary
Compassionate and results-driven healthcare professional with expertise in patient advocacy, family support services, and healthcare compliance. Skilled at resolving issues, building collaborative relationships with clinical teams and families, and improving patient satisfaction. Adept at data analysis, donor communication, and navigating complex healthcare systems to support quality care and positive outcomes.
Overview
34
34
years of professional experience
Work History
Family Experience Liaison
Children's Healthcare of Atlanta
01.2022 - Current
- Serve as primary liaison for the Aflac Cancer and Blood Disorders Unit, enhancing family experiences.
- Conduct welcome visits, ongoing check-ins, and connect families with CHOA support services.
- Analyze NRC Health survey data to identify trends and recommend process improvements.
- Partner with Family Support Team (social work, child life, spiritual care, and education.)
- Resolve patient and family concerns promptly, collaborating with clinical teams to ensure positive outcomes.
- Coordinate with CHOA Foundation and donors to fulfill family resource needs.
- Recognized multiple times by patients, peers, and leadership for exceptional service.
Licensing Renewal Specialist
Cornerstone Licensing Services
01.2021 - 01.2022
- Managed multi-state business license renewals, ensuring compliance and accuracy.
- Prepared and submitted applications; liaised with regulators and clients.
- Educated clients on requirements to avoid delays and maintain compliance.
Annual Giving Coordinator
Riverside Military Academy
01.2019 - 01.2021
- Directed donor campaigns, appeals, and fundraising events.
- Grew participation and funding through the Georgia GOAL Scholarship Program.
- Maintained donor relations and reporting using Raiser's Edge.
- Secured sponsorships and created strategic development content.
Admissions Counselor
Riverside Military Academy
01.2017 - 01.2019
- Achieved top conversion rate from leads to enrollment across assigned territory.
- Built strong rapport with prospective families and led admissions marketing events.
- Named Employee of the Year (2018) for outstanding performance.
Quality Assurance Specialist
Scheduling Institute
01.2016 - 01.2017
- Trained clients on call-handling techniques to drive patient acquisition.
- Audited trainers and delivered feedback to improve performance.
- Provided remote and on-site quality assurance support to enhance client satisfaction.
Licensing Specialist
Symbiont, Inc.
01.1997 - 01.1998
- Inspected foster/adoptive homes for compliance and issued corrective action plans.
- Facilitated foster parent training and maintained accurate case files.
Mental Health Standards Surveyor
Ohio Department of Mental Health
01.1994 - 01.1997
- Audited providers for regulatory compliance; authored corrective action plans.
- Delivered expert testimony in regulatory hearings on licensure and funding violations.
Health Care Facility Regulator
Ohio Department of Health
01.1992 - 01.1994
- Inspected adult care, hospice, and home health facilities for state/federal compliance.
- Partnered with providers to drive continuous quality improvement.
Education
Bachelor of Arts - Psychology, Social Welfare
Capital University
Columbus, OHSkills
- Patient Advocacy & Issue Resolution
- Data Reporting & Analysis (NRC Health, Excel)
- Family Support & Communication
- Emotional & Social Support Services
- Healthcare Compliance & Documentation
- Donor & Foundation Relations
- Interdisciplinary Team Collaboration
- Hospital & Community Resource Navigation
Timeline
Family Experience Liaison
Children's Healthcare of Atlanta
01.2022 - Current
Licensing Renewal Specialist
Cornerstone Licensing Services
01.2021 - 01.2022
Annual Giving Coordinator
Riverside Military Academy
01.2019 - 01.2021
Admissions Counselor
Riverside Military Academy
01.2017 - 01.2019
Quality Assurance Specialist
Scheduling Institute
01.2016 - 01.2017
Licensing Specialist
Symbiont, Inc.
01.1997 - 01.1998
Mental Health Standards Surveyor
Ohio Department of Mental Health
01.1994 - 01.1997
Health Care Facility Regulator
Ohio Department of Health
01.1992 - 01.1994
Bachelor of Arts - Psychology, Social Welfare
Capital University
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