Jane Duerr
Syracuse,NY
Summary
Dynamic professional with a proven track record at ABC HVAC & Refrigeration, adept in managing high-stress situations and fostering professional relationships. Excelled in conflict resolution and customer service, significantly reducing complaints at AnswerUSA Group. Skilled in decision-making and interpersonal communication, I drive positive outcomes and team collaboration.
Driven Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Dispatcher
ABC HVAC & Refrigeration
10.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
Customer Service Manager
AnswerUSA Group
09.2011 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Business Management
Bryant And Stratton College
Syracuse, NYSkills
- Excellent Interpersonal Communication
- Exceptional Customer Service
- Strong Conflict Resolution
- Decision-making
- Active listening
- Attention to detail
Timeline
Dispatcher
ABC HVAC & Refrigeration
10.2019 - Current
Customer Service Manager
AnswerUSA Group
09.2011 - 10.2019
Associate of Science - Business Management
Bryant And Stratton College
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