Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Charleston, WV
08.2023 - 04.2024
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Health Insurance Navigator
First Choice Services
Charleston, WV
11.2022 - 08.2023
Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
Aided in enrolling individuals in state based Medicaid programs and determining qualification factors for eligibility.
Fluently navigated Healthcare Marketplace applications and comparing health plans and premiums to best fit the individual.
College Student
West Virginia Junior College
Cross Lanes, WV
08.2019 - 03.2023
Met academic standards and expectations to maintain school enrollment.
Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
Geriatric Nursing Assistant
Meadowbrook Nursing Center
Charleston, WV
04.2018 - 08.2019
Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.