Alex Kelii
Westminster,CO
Summary
Results-driven sales associate with extensive experience in customer service and product education. Skilled in fostering relationships and ensuring satisfaction, contributing to repeat business and improved sales performance.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Sales Associate
Appliance Factory & Mattress Kingdom
Thornton, CO
07.2024 - 03.2026
- Assisted customers in selecting appliances and mattresses based on needs and preferences.
- Educated customers on product features, benefits, and warranties to enhance purchasing decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store presentation by organizing displays and ensuring cleanliness of merchandise areas.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Lowes Home Improvment
Glenwood Springs, CO
12.2022 - 05.2024
- Collaborated with team members to achieve sales targets and improve customer satisfaction scores.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Conducted inventory checks to ensure stock availability and assist in restocking efforts.
- Trained new associates on product knowledge and sales techniques for improved team performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Property Manager Office Administrator
Guardian Storage
Boulder, CO
08.2019 - 07.2022
- Managed daily operations of property management software to ensure accurate records and reporting.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly for improved satisfaction.
- Oversaw lease administration processes, ensuring compliance with local regulations and company policies.
- Developed and implemented office procedures to enhance workflow efficiency and team collaboration.
- Conducted regular property inspections, identifying maintenance needs and coordinating timely repairs with vendors.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
Technical Specialist
Aurum Home Technology
Denver, MO
12.2016 - 07.2018
- Led technical support initiatives to enhance customer satisfaction and resolve complex issues.
- Streamlined installation processes, reducing downtime and improving overall operational efficiency.
- Analyzed customer feedback to refine service offerings, enhancing user experience and product functionality.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Sales Manager
Furniture Row
Salem OR
02.2014 - 03.2016
- Developed and executed sales strategies to enhance customer engagement and boost revenue.
- Led team training initiatives, focusing on product knowledge and customer service excellence.
- Analyzed sales performance data to identify trends and drive strategic decision-making.
- Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Mentored junior staff, enhancing their skills in sales techniques and client interaction.
- Streamlined operational processes, improving overall efficiency and reducing turnaround time for customer orders.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Frederick High School
Frederick CO05.2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Stocking and receiving
- Client service
- Product sales
Timeline
Sales Associate
Appliance Factory & Mattress Kingdom
07.2024 - 03.2026
Sales Associate
Lowes Home Improvment
12.2022 - 05.2024
Property Manager Office Administrator
Guardian Storage
08.2019 - 07.2022
Technical Specialist
Aurum Home Technology
12.2016 - 07.2018
Sales Manager
Furniture Row
02.2014 - 03.2016
High School Diploma -
Frederick High School