JANE RACINE CORBIN
Truro
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
I am a loyal, dedicated, reliable, and responsible employee. I have been a Lower Cape resident for over 40 years. I am a patron of the arts and a supporter of non-profit entities.
I love Provincetown and love engaging with visitors and sharing what I can about Provincetown and how to experience it!
Overview
44
44
years of professional experience
Work History
Guest Service Representative
The Crowne Pointe Hotel
Provincetown, MA
05.2023 - Current
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Coordinated guest check-ins and check-outs, ensuring smooth operations and satisfaction.
- Assisted in managing hotel reservations using property management systems to enhance efficiency.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Provided accurate information regarding local attractions, restaurants and activities.
Guest Reception
THE PILGRIM HOUSE HOTEL
Provincetown, MA
07.2022 - Current
- Greeting guests entering the building.
- Making reservations over the phone.
- Completing reservations made online.
- Checking in and checking out guests.
- Inspection of rooms and 'turning on' rooms prior to guest arrival.
- Answering the phone.
- Fulfilling requests from current guests or assigning someone else to the task.
- Taking dinner reservations (seasonal)
- Selling tickets for theater shows (seasonal)
- Making recommendations/giving directions to inquiring guests.
Front Desk Associate
SURFSIDE HOTEL AND SUITES
Provincetown, MA
04.2017 - 07.2022
- Greet guests
- Check in/check out guests
- Process online reservations
- Process telephone reservations
- Assist with breakfast items
- Maintain pool towels
- Help in laundry as needed
- Prepare Lighthouse Bar area daily/Tend bar/stock bar
- Receive beer/wine/liquor deliveries
- Provide poolside bar service
- Maintain pool and patio area
- Assist guests with restaurant/transportation reservations
- Keep lobby area tidy
City Letter Carrier
UNITED STATES POSTAL SERVICE
Provincetown, MA
06.1985 - 12.2016
- Sort and deliver US mail door to door daily
- Package delivery
- Maintain route book
- Deliver accountable mail
- Process forwarding orders
- Maintain customer holds
- Maintain civil relations with neighborhood canines
Front Desk Associate
HEALTH ASSOCIATES OF PROVINCETOWN, INC "HAPI" (precursor to Outer Cape Health)
Provincetown, MA
09.1982 - 11.1984
- Check in and out patients
- Maintain calm with agitated patients
- Take payments
- Bill patients monthly
- Process Medicare / Medicaid
- Answer telephones
- Schedule appointments
- File medical records
- Maintain patient charts
- Balance daily accounting sheets
- Open and disperse mail
- All processed manually
Education
Bachelor's - Public Health
Springfield College
Springfield, Massachusetts05-1981
High school or equivalent - College Preparatory
Classical High School
Springfield, MA06-1977
Skills
- Customer/public relations - 10 years
- TIPS certification - 6 years
- Effective communication
- Telephone skills - 10 years
- Public relations
- Teamwork
Timeline
Guest Service Representative
The Crowne Pointe Hotel
05.2023 - Current
Guest Reception
THE PILGRIM HOUSE HOTEL
07.2022 - Current
Front Desk Associate
SURFSIDE HOTEL AND SUITES
04.2017 - 07.2022
City Letter Carrier
UNITED STATES POSTAL SERVICE
06.1985 - 12.2016
Front Desk Associate
HEALTH ASSOCIATES OF PROVINCETOWN, INC "HAPI" (precursor to Outer Cape Health)
09.1982 - 11.1984
High school or equivalent - College Preparatory
Classical High School
Bachelor's - Public Health
Springfield College