Shanika Hayes
Panama City
Summary
Committed Sales Associates who has more than 10 plus years of solid customer service experience. Great at multitasking and have great with communication skills. Comfortable working alone or with team members to deliver the best outcome possible.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
TOWNE PLACE SUITES
03.2019 - Current
- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude.
- Able to work unsupervised and be productive at all times, even overnight.
Lead Sales Associate/Key Holder
JCPenney
11.2020 - 05.2021
- Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Find more and other programs intended to drive sales and enhance customer service.
- Primary Responsibilities:
Sales Stylist/Key Holder
Lane Bryant
10.2015 - 07.2020
- Provide a wonderful atmosphere for the customer so they will feel as if they were in the comfort of their own home.
- Identified sales opportunities and acted on leads
- Managed customer escalations
- Provided outstanding customer service
- Stocked items and processed new shipment that would come in to fill our store.
Customer Service Representative
General Dynamics Information Technology (Maximus Federal)
11.2014 - 02.2019
- Helped individuals enroll into health insurance through Marketplace (healthcare.gov) and also in Medicare. Provided them a better understanding of how their coverage would and wouldn’t benefit them in the future.
Education
High school or equivalent - undefined
Rutherford High School
undefined
Gulf Coast State College
Skills
- Phones (5 years)
- Communications (10 years)
- Typing (10 years)
- Customer Service
- Guest Service
- Front Desk
- Hostess
- Retail Sales
- Childcare
- Night Audit
- Guest Relations Experience
- Auditing
- Office Management
- Cash Handling
- Administrative Experience
- POS
- Cleaning Experience
- Upselling
Timeline
Lead Sales Associate/Key Holder
JCPenney
11.2020 - 05.2021
Guest Service Representative
TOWNE PLACE SUITES
03.2019 - Current
Sales Stylist/Key Holder
Lane Bryant
10.2015 - 07.2020
Customer Service Representative
General Dynamics Information Technology (Maximus Federal)
11.2014 - 02.2019
High school or equivalent - undefined
Rutherford High School
undefined
Gulf Coast State College
Similar Profiles
Alessi Agurto SaavedraAlessi Agurto Saavedra
Front Desk Supervisor at Towne Place Suites MarriottFront Desk Supervisor at Towne Place Suites Marriott
Kalyha L. SimsKalyha L. Sims
Front Desk Associate at Towne Place SuitesFront Desk Associate at Towne Place Suites
Christina EngleChristina Engle
Hotel Housekeeper at Towne Place Suites MarriottHotel Housekeeper at Towne Place Suites Marriott
Ely Raul Tovar ParraEly Raul Tovar Parra
Information Security Specialist at SmartmaticInformation Security Specialist at Smartmatic
.jpeg&q=70 "Ariela Lopez")
Ariela LopezAriela Lopez
Major Account Manager at DHL Express PanamaMajor Account Manager at DHL Express Panama