Jane Turyahabwe

Waltham,MA

Summary

Compassionate and detail-oriented Licensed Practical Nurse (LPN) with a strong background in customer service and patient-centered care. An expert at working in fast-paced environments, collaborating with interdisciplinary teams, and providing high-quality nursing care. Strong ability to communicate effectively with patients and families, ensuring their needs are met with professionalism and empathy.

Overview

years of professional experience

Certification

Work History

Customer Service Manager

Kenya Airways

01.2010 - 01.2018

Managed and trained customer service staff, ensuring high-quality service and compliance with company policies
Resolved customer concerns efficiently, demonstrating strong problem-solving and interpersonal skills
Maintained a fast-paced work environment, adapting quickly to challenges and ensuring smooth daily operations

Education

Diploma - Practical Nursing

Greater Lowell Technical School

12-2024

Bachelors - Tourism and hospitality management

Makerere University

Kampala, Uganda

12-2005

Skills

Skilled multi-tasker
Focused on customer satisfaction
Exceptional interpersonal communication

Customer service
Relationship building

Certification

Licensed Practical Nurse (LPN), Commonwealth of Massachusetts, Jan 2025 - Jan 2027
Basic Life Support (BLS) Certified Jan 2025 - Jan 2027
Dementia Training Certified Jan 2024 - Jan 2029

Volunteer Experience And Awards

Uganda Redcross Society, Certificate in completion of volunteer service, 2018

Volunteer with the elderly at Entebbe Community Center for the elderly, 2017

Timeline