Janea Winbush
Parma,Ohio
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar General
Parma, Ohio
09.2021 - Current
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Program Manager
Our Lady of the Wayside
Avon, Ohio
11.2010 - 12.2019
- Monitored financial resources within the program budget to ensure efficient utilization of funds.
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
Assistant Store Manager
Citi Trends
Garfield Heights, Ohio
01.2008 - 12.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
High School Diploma -
East Technical High School
Cleveland, OH06-2006
Associate of Arts -
Cuyahoga Community College
Cleveland, OHSkills
- Retail Inventory Management
- Partnership Building
- Operations Management
- Risk Management
- Shift Scheduling
- Customer service
- Problem Solving
Timeline
Store Manager
Dollar General
09.2021 - Current
Program Manager
Our Lady of the Wayside
11.2010 - 12.2019
Assistant Store Manager
Citi Trends
01.2008 - 12.2010
High School Diploma -
East Technical High School
Associate of Arts -
Cuyahoga Community College