Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Janean Palma

Server/Customer Service
Bensalem,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Server

Georgines Restaurant
Bristol, PA
05.2018 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Friends Bar And Grill/Dolce Carini
Newtown, PA
04.2016 - 04.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server Trainer/Server

Olive Garden - Darden Restaurants
Langhorne, PA
10.2006 - 11.2016
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Educated bartenders, clerks, and servers on responsible service protocols.

Realtor Sales Associate

Ramagli GMAC
Bensalem, PA
05.2004 - 09.2006
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

Education

High School Diploma -

Bishop Conwell High School
Levittown, PA
09.1986 - 06.1990

Real Estate License - Real Estate Practice And Fundamentals

Schlicker Kratz Real Estate School
Bensalem, PA
03.2004 - 05.2004

Skills

    Customer service

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Georgines Restaurant
05.2018 - Current

Server

Friends Bar And Grill/Dolce Carini
04.2016 - 04.2018

Server Trainer/Server

Olive Garden - Darden Restaurants
10.2006 - 11.2016

Realtor Sales Associate

Ramagli GMAC
05.2004 - 09.2006

Real Estate License - Real Estate Practice And Fundamentals

Schlicker Kratz Real Estate School
03.2004 - 05.2004

High School Diploma -

Bishop Conwell High School
09.1986 - 06.1990

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Janean PalmaServer/Customer Service