Janeanne M Padgett
Catawba
Summary
Detail-oriented Assistant Property Manager with strong skills in tenant relations and business process improvement. Experienced in managing maintenance requests and vendor relations, committed to delivering exceptional service and optimizing operational workflows.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Hiffman National, LLC
Catawba, SC
01.2024 - Current
- Coordinated tenant communications to enhance satisfaction and resolve issues promptly.
- Assisted in lease administration, ensuring compliance with company policies and regulations.
- Managed maintenance requests, prioritizing urgent issues to ensure timely resolution.
- Conducted property inspections to identify maintenance needs and uphold safety standards.
- Supported budgeting processes by tracking expenses and reporting discrepancies to management.
- Collaborated with vendors to negotiate service contracts, improving service delivery timelines.
- Maintained accurate records of tenant interactions, enhancing data integrity for reporting purposes.
- Implemented process improvements for tenant onboarding, streamlining administrative tasks for efficiency.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Property Assistant
Hiffman National
Catawba, SC
03.2022 - 01.2025
- Coordinated property management tasks to support efficient operations across multiple client sites.
- Assisted in preparing and maintaining property reports, ensuring accuracy and compliance with company standards.
- Managed tenant communications, addressing inquiries and concerns to enhance tenant satisfaction.
- Streamlined vendor relations by organizing contracts and coordinating service schedules for timely maintenance activities.
- Conducted regular property inspections, identifying issues and recommending solutions to maintain high standards of quality.
- Collaborated with management on strategic planning initiatives to optimize property performance and profitability.
- Developed and implemented process improvements to increase efficiency in property documentation workflows.
- Organized and maintained comprehensive records of property-related documents, ensuring easy access and compliance with regulations.
- Streamlined property management processes for increased efficiency in daily operations.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing exceptional customer service.
- Maintained open communication channels with tenants, addressing concerns or inquiries in a timely manner.
Property Assistant
Lincoln Harris
Charlotte, NC
04.2020 - 03.2022
- Trained new staff on operational procedures and best practices, fostering a cohesive work environment.
- Assisted with lease negotiations, resulting in favorable terms for both property owners and tenants.
- Conducted thorough market research to effectively price rental properties for optimal occupancy rates.
- Oversaw financial transactions related to rental properties, including rent collection, deposits, and invoice payments.
- Managed budgetary responsibilities, optimizing expenses while maintaining high-quality services for tenants.
- Collaborated with property managers on various projects, contributing to overall company success and growth.
- Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
- Supervised a team of maintenance staff members, ensuring timely completion of work orders and excellent customer service standards.
- Coordinated events within the community such as meet-and-greets or holiday gatherings for improved tenant engagement.
- Assisted in the development of policies and procedures that complied with relevant regulations and industry best practices.
- Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
- Assisted in the preparation of various reports for property owners, including financial statements and occupancy updates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Executive Administrative Assistant
Tennessee Valley Authority
Chattanooga, TN
08.2012 - 03.2020
- Managed executive calendars, ensuring efficient scheduling and prioritization of meetings.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and time efficiency.
- Developed comprehensive reports and presentations for senior leadership review.
- Streamlined office procedures, enhancing workflow efficiency and reducing administrative overhead.
- Facilitated communication between departments, fostering collaboration on key projects and initiatives.
- Mentored junior administrative staff, promoting professional development and knowledge sharing.
- Implemented project management tools to track progress and improve accountability within teams.
- Organized company events, enhancing employee engagement and reinforcing organizational culture.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Education
No Degree - Psychology
Chattanooga State Community College
Chattanooga, TNReal Estate Sales Person License - Real Estate
Fortune Academy of South Carolina
Rock Hill, SC06-2025
Skills
- Property management expertise
- Strong communication skills
- Telephone and email etiquette
- Tenant relations
- Relationship building and rapport
- Payment collection
- Property inspections
- Records management
- Business processes and procedures
Certification
Completed the online course for Certified Property Management
Timeline
Assistant Property Manager
Hiffman National, LLC
01.2024 - Current
Property Assistant
Hiffman National
03.2022 - 01.2025
Property Assistant
Lincoln Harris
04.2020 - 03.2022
Executive Administrative Assistant
Tennessee Valley Authority
08.2012 - 03.2020
No Degree - Psychology
Chattanooga State Community College
Real Estate Sales Person License - Real Estate
Fortune Academy of South Carolina