JaNease D. Barclay-Ford
Painesville
Summary
Customer Service
Individual with ten years experience in an office setting. Team player and multi-tasker. Able to adapt and learn quickly. Effective listening skills, organized and great with Identifying, following up, and solving problems. Excellent verbal and written communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Representative III
Cleveland Clinic
Cleveland
07.2008 - 04.2009
- Post payments to patients accounts. Totaled up daily amounts of payments. Sent out emails to various patients and medical facilities.
Customer Service/Data Entry
Temporary Agencies
Cleveland
12.2005 - 01.2008
- Data Entry, Faxing, Emails, and filing.
Provider Service Representative
Qualchoice
Mayfield Hts
07.2005 - 08.2006
- Answered incoming calls
- Gave out patient’s medical insurance information for the current procedure.
- Answered additional information as requested
Customer Service Rep.
Laketran
Grand River
11.2000 - 10.2003
- Answered incoming calls
- Scheduled door to door trips for Lake County residents.
- Gave out additional bus route information
Support Assistant
LakeHospital System
Painesville
02.1999 - 10.2000
- Processed physician’s order for patients
- Answered incoming calls
- Assisted other departments with orders
- Gathered medical records
Pharmacy Technician
Walgreens
Mentor
01.1998 - 01.1999
- Processed medication orders.
- Authorized payment for insurance
- Answered incoming calls
- Cashier and check out orders.
Education
MS Office 2007 - Word, Excel
Vocational Guidance Service
AA - Business Administration
Bryant Stratton
Medical Secretary -
Cleveland Institute of Dental/Medical
Skills
- Cash Application
- A/R
- Customer Service
- Mental Health
- MRDD
- Insurance
- Benefits
- Claims
- MS Office 2007
- Quick Books
- Medical Terminology
- Accounting 1
- Accounting 2
Certification
- Certificate in Medical Secretary from the Cleveland Institute of Dental and Medical Assistants in the year of 1999.
Timeline
Account Representative III
Cleveland Clinic
07.2008 - 04.2009
Customer Service/Data Entry
Temporary Agencies
12.2005 - 01.2008
Provider Service Representative
Qualchoice
07.2005 - 08.2006
Customer Service Rep.
Laketran
11.2000 - 10.2003
Support Assistant
LakeHospital System
02.1999 - 10.2000
Pharmacy Technician
Walgreens
01.1998 - 01.1999
MS Office 2007 - Word, Excel
Vocational Guidance Service
AA - Business Administration
Bryant Stratton
Medical Secretary -
Cleveland Institute of Dental/Medical