JaNee Miles
Summary
Driven Pharmacy Technician with 6 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. In addition, meticulous Front Desk Clerk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Express Pharmacy
Atlanta, GA
07.2017 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Front Desk Clerk
The Sheraton
Atlanta, GA, USA
08.2012 - 07.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Clerk
Residence Inn by Marriott
Atlanta, GA, USA
07.2008 - 08.2012
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Or Equivalent - Small Business & Entrepreneurship
D. M. Therrell High
Skills
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Pharmacy and customer records management
- Drug Classification Knowledge
- Processing payments
- Guest Relations Management
- Time Management
- Multitasking
Certification
• Pharmacy Technician License
Timeline
Pharmacy Technician
Express Pharmacy
07.2017 - Current
Front Desk Clerk
The Sheraton
08.2012 - 07.2018
Front Desk Clerk
Residence Inn by Marriott
07.2008 - 08.2012
High School Or Equivalent - Small Business & Entrepreneurship
D. M. Therrell High