Janeel Watts
Buffalo,NY
Summary
#readytowork Authorized to work in the US for any employer
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kelly Services
Buffalo, NY
01.2023 - 08.2023
- (NYSOH) New York State Of Health
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
- Meet Quality Assurance (QA) and other key performance metrics
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Facilitate the fulfillment of consumer requests for materials via mail, email, or download
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Track and document all inquiries using the applicable systems
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
CSR - Customer Service Representative
Randstad
Cheektowaga, NY
03.2022 - 07.2022
- Convergent (National Grid)
- Handle Emergency Calls
- Update customer account information
- Assist Customers with beginning and ending service
- Scheduling field orders in alignment with customer expectation
- Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
Customer Service Representative
Randstad
Buffalo, New York
09.2020 - 04.2021
- FedEx(Benefits representative)
- Manage employee benefits processes within the company
- Monitor medical, retirement, disability, and other supplement benefits
- Plan and develop employee benefits packages, such as retirement plans, insurance coverage, etc
- Organize and conduct benefits meetings
- Answer employees’ questions regarding their benefits and provide accurate explanations
- Prepare and update benefits files and records and keep them up-to-date
- Help employees resolve benefits-related issues and concerns and provide assistance with procedures
- Ensure employees are aware and well-educated on available benefits and wellness programs
Dishwasher/Food Prep
Gene McCartheys
Buffalo, NY
06.2019 - 07.2020
- Dishwasher /Prep
- Prepares meal ingredients as directed by the head chef, senior chef, or other staff.
- Prepares fresh produce by peeling, cutting, and portioning.
- Prepares meat by trimming, cutting, and portioning.
- Prepares simple dishes .
- Mixes or prepares condiments, dressings, and sauces.
- Assists with unloading, inspection, and storage of raw ingredients and supplies.
- Washes all wares including pots, plans, flatware, and glasses, by hand or using dishwashers.
- Correctly places and stores clean equipment, dishes, and utensils in assigned storage areas.
- Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
RCA
Peregrine Senior Living
Orchard Park, NY
06.2017 - 10.2017
- Resident Care Aide
- Assisting our memory impaired residents to complete tasks such as bathing, grooming, and dressing while maintaining the residents’ dignity and promoting their independence
- Ensure compliance and understanding of all regulations regarding residents’ rights
- Maintain and document proper records of care
- Immediately report changes in resident’s condition to the supervisor: evidence of illness, changes in behavior, personal care needs not being met, medication issues, residents’ whereabouts unknown, etc.
- Promote and encourage residents to participate in community activities
Education
GED -
Erie Community College
Buffalo, NY07-2021
East High School
Buffalo, NY06.2017
Skills
- Kitchen Experience
- Laundry
- Home Care
- Caregiving
- Food Preparation
- Meal Preparation
- Food Service
- Food Handling
- Retail Sales
- Computer skills
- Cooking
- Senior Care
- Food Production
- Microsoft Word
- Computer Literacy
- English
- Analysis skills
- Communication skills
- Organizational skills
- Microsoft Excel
- Microsoft Office
- Customer service
- Phone etiquette
- Time management
- Filing
- Typing
- Technical support
- Direct
- Data Collection
Assessments
- Home health aide skills, Proficient, 07/01/20, Providing care to patients in a home setting
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Volunteer Experience
Nursing Homes, Buffalo, NY, 01/01/13, 12/31/16, Volunteer work at nursing homes around Buffalo, NY
Timeline
Customer Service Representative
Kelly Services
01.2023 - 08.2023
CSR - Customer Service Representative
Randstad
03.2022 - 07.2022
Customer Service Representative
Randstad
09.2020 - 04.2021
Dishwasher/Food Prep
Gene McCartheys
06.2019 - 07.2020
RCA
Peregrine Senior Living
06.2017 - 10.2017
GED -
Erie Community College
East High School