Janeka Hall
Lithia Springs,GA
Summary
Results-oriented Manager with extensive experience in Human Resources, Loss Prevention, and Call Center Operations. Achieved consistent growth by effectively managing all aspects of operations while fostering a loyal and skilled team through robust training initiatives. Recognized for strategic planning and operational improvement, excelling in communication and problem-solving to drive organizational success. A resourceful professional committed to enhancing productivity within budgetary constraints.
Overview
13
13
years of professional experience
Work History
Store Manager
Five Below
Austell, Georgia
08.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored customer feedback regarding claims resolution outcomes.
- Researched insurance claims issues when necessary.
- Reviewed documentation for accuracy before submitting claims.
- Developed and implemented strategies to reduce workplace accidents, injuries, and costs associated with workers' compensation claims.
Store Manager
CVS
09.2020 - 07.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Participated in regular meetings with internal teams and external partners regarding ongoing projects related to worker's compensation claims management.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Store Manager District Trainer
Dollar Tree
02.2017 - 08.2020
- Monitor budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.
- Provide consistent feedback and training to empower team members in confident and personable service- delivery.
- Target recruitment strategies effectively based on detailed personnel forecasts.
- Establish applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges.
- Managing Key Performance Indicators, delivering excellence, presenting at all levels, and personal and peer development.
- Perform variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
- Provide informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
- Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
Store Manager
Goodwill
01.2015 - 02.2017
- Trained, managed and developed 40 production and store associates established an adjusted work procedures to meet production schedules Maintains store staff by recruiting, selecting, orienting, and training employees.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed inventory control, cash control and store opening and closing procedures.
- Resolved customer service issues promptly.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
HR Business Partner/Recruiter
Goodwill
11.2013 - 01.2015
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Maintained confidential nature of all employee and company proprietary and privileged information used or observed in course of performing job duties.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Collaborated with leadership to assess and improve policies across board.
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Identified opportunities for streamlining processes and reducing costs associated with claims administration.
Operations/Production Manager
Goodwill
11.2011 - 11.2013
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Addressed personnel issues and scheduling conflicts promptly.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Standardized production procedures, job roles and quality assurance guidelines.
- Maintains store staff by recruiting, selecting, orienting, and training employees Achieved financial objectives by preparing an annual budget scheduling expenditures;analyzing variances;initiating corrective actions, and use of Profit and Loss Statements Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service
Education
Bachelor of Arts - Human Resources Management
University of Phoenix
Greenville, SC05.1994
High School Diploma -
Johnson High School
Hunstville, Alabama05.1989
Skills
- Employee Training Oversight
- Team Leadership
- Records Organization and Management
- Customer Service
- Scheduling Forecasting
- Maximizing Profitability
- Workers' compensation claims
- Report writing
- Active listening
- Empathy and patience
- Personnel development
- Store operations oversight
- Verbal and written communication
- Operations management
Education
true
Timeline
Store Manager
Five Below
08.2023 - Current
Store Manager
CVS
09.2020 - 07.2023
Store Manager District Trainer
Dollar Tree
02.2017 - 08.2020
Store Manager
Goodwill
01.2015 - 02.2017
HR Business Partner/Recruiter
Goodwill
11.2013 - 01.2015
Operations/Production Manager
Goodwill
11.2011 - 11.2013
Bachelor of Arts - Human Resources Management
University of Phoenix
High School Diploma -
Johnson High School
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