Janel De Leon
Brooklyn,NY
Summary
Results-driven and adaptable professional with a proven ability to thrive in dynamic, fast-paced environments. Recognized for strong problem-solving skills, effective communication, and the ability to build and maintain positive relationships with clients and colleagues. Committed to supporting team objectives, and consistently achieving high-quality results through professionalism, initiative, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Sales Specialist
FASHIONPHILE
Manhattan, New York
12.2024 - Current
- Consistently exceeded daily sales goals by 15-30%, contributing significantly to store revenue growth.
- Delivered personalized client service, establishing strong relationships that increased repeat business in luxury resale.
- Developed loyal client base through proactive outreach and personalized follow-up, resulting in sustained client engagement.
- Educated clients on luxury brand authentication and market trends, enhancing their purchasing decisions.
- Fostered strong cross-functional relationships to support business objectives, drive operational efficiency, and maintain exceptional luxury service standards.
Buyer
My Sister's Closet
Scottsdale, Arizona
01.2022 - 01.2024
- Negotiated for fairest and most reasonable price of purchased items, driving $110,000 increase in consignment revenue: Q2, 2024
- Oversaw end-to-end inventory management, implementing buying strategies that boosted overall total store sales.
- Enhanced brand reputation by improving buying quality standards and sourcing top luxury goods, elevating overall brand perception.
- Developed curated luxury collection to attract upscale clientele, strengthening client relationships and engagement.
- Provided exceptional customer service in high-volume retail environment, enhancing customer satisfaction and loyalty.
Authenticator
The RealReal
Phoenix, Arizona
01.2021 - 01.2022
- Authenticated 100+ luxury bags daily, applying brand knowledge and evaluating designer attributes to ensure quality.
- Verified handbag authenticity using specialized software and advanced technology.
- Processed 80+ company returns weekly, confirming authenticity and inspecting quality to maintain customer satisfaction.
- Promoted from level 1 authenticator to level 2 authenticator for exemplary performance.
- Participated in ongoing group training to strengthen job skills and deepen industry knowledge.
Education
Bachelor of Science (B.S.) - Communication
Arizona State University
Tempe, AZ, USAssociate in Arts (A.A.) - Fashion Design & Merchandising
Mesa College
Mesa, ArizonaSkills
- Multi-tasking and time management
- Cross-functional collaboration
- Client relationship management
- Problem solving
- Performance under pressure
- Effective communication
Languages
Spanish, Conversational
Awards
Employee of the Year, 2024, My Sister's Closet
Timeline
Sales Specialist
FASHIONPHILE
12.2024 - Current
Buyer
My Sister's Closet
01.2022 - 01.2024
Authenticator
The RealReal
01.2021 - 01.2022
Bachelor of Science (B.S.) - Communication
Arizona State University
Associate in Arts (A.A.) - Fashion Design & Merchandising
Mesa College