Janel Owens
HAPPY VALLEY,OR
Summary
Dynamic Office Administrative Assistant with proven expertise at Correct Equipment in enhancing customer satisfaction and streamlining office processes. Skilled in data entry and verbal communication, I excelled in resolving inquiries and improving documentation accuracy, contributing to a more efficient and welcoming environment. Recognized for my proactive approach and strong organizational abilities.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Correct Equipment
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Costco
10.2009 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
No Degree - Broad Knowledge/ Critical Thinking Skills
Portland Community College
Portland, OR01-2014
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Telephone reception
- File management
- Customer engagement
- Database maintenance
- Event planning
- Human resources
- Expense reporting
- Travel arrangements
- Expense tracking
- Team support
- Scanning and copying
- Hospitality and accommodation
- Email management
- Administrative support
- Customer relations
- Recordkeeping
- Records administration
- Data management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrative Assistant
Correct Equipment
01.2023 - Current
Customer Service Representative
Costco
10.2009 - 11.2010
No Degree - Broad Knowledge/ Critical Thinking Skills
Portland Community College
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