Janelia Rodriguez
Hialeah
Summary
Detail-oriented Medical Receptionist with expertise in patient scheduling, insurance verification, and medical record management. Committed to delivering excellent customer service and maintaining accurate records to enhance patient care and streamline office operations.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Receptionist
Alejandro Pla
Hialeah
04.2022 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with check-in and check-out procedures promptly.
- Maintained accurate patient records and confidential information securely.
- Coordinated communication between patients and healthcare professionals effectively.
- Processed insurance claims and verified coverage details diligently.
- Handled incoming calls and directed inquiries to appropriate staff members skillfully.
- Organized medical files and ensured compliance with privacy regulations consistently.
- Supported office operations by ordering supplies and maintaining inventory levels efficiently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Informed patients of financial responsibilities prior to rendering services.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
Education
Eduardo Garcia Delgado
La Habana Skills
- Patient scheduling
- Insurance verification
- Medical record management
- Electronic health records
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Alejandro Pla
04.2022 - Current
Eduardo Garcia Delgado