Janelle Corr
Lincoln,NE
Summary
Dedicated Customer Service Specialist proficient in written and oral communication. Demonstrated telephone skills and reliable attendance with proven time management skills and the ability to work overtime as needed. Detail oriented with the ability to multi-task while providing skilled and empathetic customer service. Previous experience in working remotely with a dedicated home office and high speed internet connection.
Overview
12
12
years of professional experience
Work History
Client Services Specialist
Vibrational Sound Association
Roca, NE
11.2016 - 08.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained current knowledge of products and policies
- Reliably and consistently adhered to attendance expectations
Client Services Specialist
Silver Sky Imports
Lincoln, NE
11.2016 - 08.2023
- Scheduled service appointments for warehouse and equipment
- Assisted customers with billing questions
- Demonstrated ability to multi-task with proven problem solving skills
- Demonstrated planning and organizing skills
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries.
- Assisted clients in navigating through the company's website and services, addressing any questions or concerns they had.
- Maintained accurate records of all client interactions, including details of inquiries, complaints, and actions taken.
Customer Services Associate
AMBER Lodging
Austin, TX
09.2011 - 10.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Some College (No Degree) - Court Reporting / Transcription
Lincoln School of Commerce
Lincoln, NESome College (No Degree) - English
Western Nebraska Community College
Scottsbluff, NESkills
- Customer Service
- Oral Communication
- Written Communication
- Detail Oriented
- Inbound and Outbound Calling
- Time Management
Affiliations
- Since 2018 I have also been a writer, proofreader, and editor for a local journalism blog. My work there includes transcribing interviews, city council meetings, press events, and other events and writing and posting articles to WordPress and substack.
Timeline
Client Services Specialist
Vibrational Sound Association
11.2016 - 08.2023
Client Services Specialist
Silver Sky Imports
11.2016 - 08.2023
Customer Services Associate
AMBER Lodging
09.2011 - 10.2016
Some College (No Degree) - Court Reporting / Transcription
Lincoln School of Commerce
Some College (No Degree) - English
Western Nebraska Community College