Summary
Overview
Work History
Education
Skills
Timeline
Server

Janelle Court

New Smyrna

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Joe's Crab Shack. Proven ability to enhance guest experiences through effective communication and upselling techniques, resulting in increased sales. Adept at cash handling and fostering guest relations, ensuring satisfaction in high-volume dining environments.

Overview

8
8
years of professional experience

Work History

Server

Joes Crab Shack
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Golden Corral Buffet and Grill
11.2021 - 03.2023
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Takeya
03.2019 - 09.2019
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Server/Head Cashier

I Love New York Pizza
11.2017 - 01.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Pine Ridge High
Deltona, FL
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • High volume dining
  • Sales expertise
  • Order accuracy
  • Guest relations management

Timeline

Server

Joes Crab Shack
03.2023 - Current

Server

Golden Corral Buffet and Grill
11.2021 - 03.2023

Server

Takeya
03.2019 - 09.2019

Server/Head Cashier

I Love New York Pizza
11.2017 - 01.2019

High School Diploma -

Pine Ridge High

Similar Profiles

CREATE PROFILE
Janelle Court